Is anyone else experiencing any issues with USPS tracking status?

[giovdel_7322]

I recently sold a smartphone and opted to use USPS Ground Advantage to ship the item less than (but almost) two weeks ago. At the time of shipment, I wasn't aware that there was a service disruption due to weather which would affect the state that I'm located in (a banner/message appeared on the USPS website when I was checking the status of the package - which was accepted). It mentioned that any processing, transportation, tracking status, delivery of mail and packages might be delayed. Since the initial accepted scan (USPS is in possession of the package), the tracking status has not been updated.

As of yesterday, the banner/message indicating that there was a service disruption disappeared, but the tracking status still remains at the initial accepted scan. I tried reaching out to USPS, but they stated since the item is being sent to a third-party reshipper, the package is not eligible for future inquiries. I reached out to an eBay agent regarding the issue, and they suggested to continue to wait until USPS updates the tracking status and to check in with the buyer if they receive the package sometime this week or any information from the third-party reshipper.

I reached out to the buyer with any updates I had of the situation. While they appreciated the update and will provide me with any updates from their end, they explained to me that they have never experienced any issues with the address that they used before and how they're concerned that the tracking status has not been updated since the initial scan. They proceeded to ask if it was possible to cancel the order since it's almost been two weeks, to which I replied that I'm not entirely sure if it's possible if it's still in transit. I told them that I would reach out to USPS again, as well as an eBay agent regarding the issue.

Just wanted to ask, has anyone else had any issues with USPS lately? How should I best handle this situation? This is my first time ever encountering an issue like this. The original delivery window was from April 30, 2025 - May 6, 2025.

[simba6]

Yep.   They picked up a package the other day.  As of today it does not show they received it.  I do have an email that says it was picked up by them.  

[giovdel_7322]

I shipped out the package just a few hours after the buyer had bought the item. I informed the buyer when I dropped off the package at my local USPS post office (time frame in which I sent them the message matched when the USPS employee scanned the package). The tracking status has not been updated since the initial scan.

I want to hold off for another day or two to see if the tracking status does update since it's only been about a day since the service disruption due to bad weather has ended.

Without knowing its current location, I can't proceed with the cancellation of the order (especially if it's still in transit).

I reached out to an eBay agent which they initially stated that I should cancel the order and use a different shipping service. However, since I'm not entirely sure where the package is located, I can't proceed with this option. I will be at a loss if the package has already made its way to the address listed. I told them that I'd like to give it a few days (as mentioned above) to see if the tracking status updates.

If I would have known this was going to a third-party reshipper (located in the states), then I probably wouldn't have gone through with the sale. Guess it's just a waiting game now.

[12345jamesstamps]

Check the buyer in 'Feedbacks' eBay ID country...does it say USA or another country?

Just a thought it might be 'freight forward' to another country.

Even if you only ship in the USA...a buyer from another country can buy it where it is mailed to an address in the USA and then to another country.

[giovdel_7322]

I received a message from the buyer initially and from the email/notification that I received it indicated on their profile that they were from another country. I replied stating that I couldn't ship internationally, but they mentioned that they had a US address that I can ship to since they mainly travel for work. I didn't think much of it at the time and figured this whole process would proceed smoothly. As mentioned on my previous reply it looks like we'll have to wait and see whether USPS does update the tracking status (considering now that it's only going to be two days since the service disruption due to severe weather has been resolved).