I recently sold a smartphone and opted to use USPS Ground Advantage to ship the item less than (but almost) two weeks ago. At the time of shipment, I wasn't aware that there was a service disruption due to weather which would affect the state that I'm located in (a banner/message appeared on the USPS website when I was checking the status of the package - which was accepted). It mentioned that any processing, transportation, tracking status, delivery of mail and packages might be delayed. Since the initial accepted scan (USPS is in possession of the package), the tracking status has not been updated.
As of yesterday, the banner/message indicating that there was a service disruption disappeared, but the tracking status still remains at the initial accepted scan. I tried reaching out to USPS, but they stated since the item is being sent to a third-party reshipper, the package is not eligible for future inquiries. I reached out to an eBay agent regarding the issue, and they suggested to continue to wait until USPS updates the tracking status and to check in with the buyer if they receive the package sometime this week or any information from the third-party reshipper.
I reached out to the buyer with any updates I had of the situation. While they appreciated the update and will provide me with any updates from their end, they explained to me that they have never experienced any issues with the address that they used before and how they're concerned that the tracking status has not been updated since the initial scan. They proceeded to ask if it was possible to cancel the order since it's almost been two weeks, to which I replied that I'm not entirely sure if it's possible if it's still in transit. I told them that I would reach out to USPS again, as well as an eBay agent regarding the issue.
Just wanted to ask, has anyone else had any issues with USPS lately? How should I best handle this situation? This is my first time ever encountering an issue like this. The original delivery window was from April 30, 2025 - May 6, 2025.
