Is anybody else having problems with their saved shipping business policies when listing?

[redrockcollectibles]

We have our shipping policies set with unique names, however, no matter what we select, the policy reverts to a calculated policy. This started happening on the 21st with all of our new listings.

[lakefor94]

Wondering if this has anything to do with the EIS rollout?

[wastingtime101 · Accepted solution]

Hey @redrockcollectibles - are you seeing new listings being generated? If so I suggest following this discussion where an eBay rep is looking into it:

https://community.ebay.com/t5/Selling/eBay-Auto-Generating-Multiple-Business-Policies/m-p/33764467#M...

If that's not the issue, then have you tried using a different browser to see if you can duplicate the problem?

[redrockcollectibles]

Thanks so much! It looks like the problem we are having exactly!

[24-hof]

Have same problems....ARGH!!!

[wastingtime101]

---

@lakefor94 wrote:

Wondering if this has anything to do with the EIS rollout?

---

I posted this on the other discussion, but I'll post it here, too.

I was going through a friend's biz policies with them to see why they were seeing these auto-generated policies since this friend was not opted in to EIS.

That friend offered EISD shipping on some of their policies. EISD is set to be discontinued by the end of the month but we've seen reports it's been discontinued already for many sellers.

What we discovered is the duplicate policies were created only when the original policy offered EISD. If you go back to the original policy and select something other than EISD like a) USPS or b) select nothing so it can default to EIS if you're opted in - then you can reassign listings to their original policies and delete the duplicates.

The elimination of EISD caused existing policies to be invalid since they offered international shipping but there was no shipping service selected.