Invoice Shipping Fees: How to dispute and how to see which items incurred the fees

[tedsch]

In my Nov 2020 Invoice I see a fee for $28.02 for shipping fees. How to I get detail on the fees so I can see which item has incurred the fee? I ship 99.9% USPS and pay on the spot with PayPal so there shouldn't be a fee that I can remember. But it should be easy to find out the detail behind the charge.

Next step: I suspect I will want to dispute the charge. How would I do that?

[disneyshopper]

Do you ship via Fed Ex or UPS?  Those fees are charged on your monthly invoice.

If you don't ship using either carrier, then it sounds like you used USPS but underpaid postage, which was caught by USPS's AVP (Automated Verification Program) and they are charging you for the difference.  The AVP also credits you when you pay more than needed.

Here's my latest notice regarding AVP:

Do you have a similar notice in your ebay Messages?

[ibt_computers]

@tedsch ... it's probably a FedEx overcharge. THOUSANDS AND THOUSANDS of eBay users have been complaining to eBay/FedEx about their CONSTANT overcharges for more than 7 years and still they do NOTHING about it. And now you will get eBay posters here saying... YOU must be at fault for not weighing the package properly or not measuring the boxes dimension correctly. NO, not true. We had to stop using FedEx, on eBay, because every month they were overcharging us HUGE amounts on multiple packages. We would TRIPLE check the packages and still FedEx would mis-weigh them or mis-measure the box dimensions at FedEx's distribution centers. Here are 3 examples of packages we sent out previously, actual weights of boxes... 6.7lbs, 7.2lbs, 8.1lbs. And here is FedEx's weight for those same 3 boxes... 11lbs, 15lbs, 15lbs. !!!! HUGE overcharge, overcharge, overcharge on all 3 boxes. FedEx/eBay CONSTANTLY do this to EVERYONE here on ebay EVERY month. This is not an isolated incidence.

The only thing you can do is have eBay Customer Service call you (you can't call them directly anymore) and dispute the FedEx shipping charge through eBay. It takes over 60 days for EACH shipping charge dispute to be settled and FedEx can always say "NO" there was no overcharge and simply refuse to refund the SCAM overage charge. Then you're stuck. Not much you can do.

Another fun fact... The only way to find out if the FedEx shipping dispute has been settled is to keep calling eBay Customer Support and ask them, "Has it been settled yet".  Also, eBay will REQUIRE you to pay for that shipping overage charge on your invoice. eBay won't put the shipping charge on "HOLD" (like they should) until the dispute has been settled. So you must pay the ship overage charge on your invoice... then 60+ days later you "MIGHT" get a credit for the disputed shipping overage charge.  Argh!!!

It really is a huge eBay/FedEx SCAM that's been going on now for over 7 years and eBay refuses to fix the problem.

At least eBay could do the honorable and honest thing and dump FedEx as a shipping partner until FedEx agrees to stop scamming thousands and thousands and thousands of eBay shippers. Imagine over 7 years of this problem and all the $$Shipping overcharge$$ money FedEx has scammed people out of. 

Because unless you specifically look at your invoice and see what FedEx has actually charged you for the ship label, then people just pay their invoice without even realizing they've been overcharged for the label. And the FedEx label charge appears on everyone's invoice more than 30 days AFTER you've printed/used the shipping label. And when the shipping label cost does finally appear on your invoice 30+ days later... eBay won't send you an email saying, "Warning! FedEx has charged you more than the shipping label estimate. Shipping label estimate, when you printed it on eBay was $8.87... Actual FedEx charge for that label was $26.89".

BING BING BING!! SCAM ALERT!!

This FedEx ship label scam could have been fixed many, many years ago!!

[pooh333piglet]

Post says uses USPS. Not fedex. 

[antique_underground]

We have incurred over $2000 in two weeks in this manner! They claimed a 10lb painting weighed 140 pounds and charged us $1,464 in adjustment and eBay has allowed it. As everyone has said, we cannot dispute this with FedEx as eBay is technically the shipper. In addition, eBay tells us that they are aware the FedEx's process for making these adjustments "makes no sense" yet they will not refund us the over $2,000 FedEx has charged us.

For us, eBay being our main source of income and doing over $400k in sales a year, this is a MUCH bigger issue than simply no longer using FedEx. This is a fundamental failure on eBay's part to protect it's sellers from theft. We are pursuing arbitration with eBay. We urge others to do the same.

Only eBay's money being lost will make them care.

[dryophelia]

@antique_underground 

Yours is a very unfortunate lesson in dimensional weight and not using eBay labels for larger, oversized or odd shaped packages. 

Most carriers bill extra for anything over 1 cubic foot.

When you use eBay labels, you are no longer the customer of that carrier, eBay is. Because you aren’t the customer, the carrier won’t deal with you on any issue. 
In circumstances when the package is oversized, it is best to take the package to the retail counter and pay in person. It’s more expensive and more work, but it eliminates eBay. 

I’m sorry this happened to you. And to be left out to dry be eBay will just be salt in that wound. 

[antique_underground]

This isn’t about processes or dimensions. It’s about systemic fraud and acting in bad faith. If I had brought my painting to a FedEx counter, they would never have quoted me $1,464 to ship it. So if they’re dimensional weight costs are not reflected on the eBay estimate page or when they measure it at their retail location, why does it do so behind the scenes when we cannot see the cost until AFTER it has been taken from us? Because it is FRAUD. 

eBay DOES have a relationship with us and they should be ashamed of their behavior. I finally tracked down how to find these after-the-fact fees (as they do not send us emails on these adjustments like they do with other carriers, curious that…). They have charged us $13k since March. That is theft, plain and simple. eBay is at minimum complicit and at max, actively engaged in exploiting their sellers. 

I’ve opened a case with the FTC and my attorney-sister is putting me in touch with a consumer protection attorney who might be interested in engaging this. I’m certain there would be no shortage of plaintiffs who would join the suit if we get one off the ground. 

[orangehound]

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@antique_underground wrote:

This isn’t about processes or dimensions. It’s about systemic fraud and acting in bad faith. If I had brought my painting to a FedEx counter, they would never have quoted me $1,464 to ship it. So if they’re dimensional weight costs are not reflected on the eBay estimate page or when they measure it at their retail location, why does it do so behind the scenes when we cannot see the cost until AFTER it has been taken from us? Because it is FRAUD. 

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@antique_underground 

It is true that eBay does not account for FedEx surcharges when they provide an estimate.  Given that high shipping cost, my guess is that you incurred the draconian Ground Unauthorized Package Charge ... which is a penalty FedEx charges when a shipper tries to use their ground service for something that should be shipped via their freight service.  It's a $920 penalty.

The charge is assessed when either of these happen:

• Any package measuring more than 108 inches in length.
• Any package measuring more than 165 inches in length and girth combined.

If a shipper puts in proper dimensions and they exceed one of these thresholds, then eBay could easily warn the shipper that their package will incur an additional $920 fee and should be shipped freight ... but, instead, eBay just lets the shipper go ahead and do it and then get pistol whipped by FedEx a few weeks later.

I don't know that I would call this error by eBay "fraud", but it definitely seems like either negligence or incompetence on eBay's part.

[highpointmn]

Having same issues with Ebay and UPS.  We have 1 item we ship out about 5 times a month and it is always 6 lbs, 18x15x2 package and NEVER changes.  Quotes from UPS are $13-$15 depending on location and recently UPS has been doubling the charge on half the packages.  Called Ebay and they are filing a dispute but its been weeks now and nothing.  We are so upset with this that we have instead completely ditched the EBAY shipping program and have strictly been using Pirate Ship.  Pirate Ship is very easy to use, rates are comparable to EBAY, have more control over your shipping options and can file disputes with Pirate Ship if there is any mystery adjustments.  So far we have had no issues and SHAME on UPS for overcharging customers and basically being nothing more than shipping bullies.  EBAY customer service has sure been lacking the last couple of years, fees keep increasing and sellers seem to have little say when experiencing problems.  Sure wish EBAY would take better care of the long term sellers.

[tsakelka]

SO true! Happens to me all the time. I am done with Fedex now and a horrible ebay service. 

[bear_unicorn_media]

Same thing happened to me. $67 charged 46 days after delivery confirmed for a package that cost $15 to ship. And literally nothing I can do about it but dispute it and waste 2 months waiting for them to say nah. Furious.

[annadryl]

Old thread, guys.

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.