04-08-2022 10:59 PM
To remain profitable I have just switched from free shipping to $1.00 shipping for 1 or more postcards paid for in a single transaction. My setting specifies I offer combined shipping. On the Promotional Shipping Discount Rules - Manage postage settings page I clicked Edit and selected Maximum shipping cost for single combined payment order and in the Specify cost $ field I entered 1.00.
On my listings in the Combine shipping discount section I have checked Apply my promotional discount. Anyone looking at a listing of mine who clicks on the Shipping and Handling tab sees "Pay a maximum of $1.00 shipping on all eligible items from somanypcs."
Imagine my surprise when I went to send an invoice to a buyer who won 11 auctions today and saw a shipping charge of $11.00. I changed the shipping cost to $1.00 before sending the invoice.
I'd appreciate any insight into what I did wrong or how to create a Promotional Shipping Discount Rule and/or Flat Rate Rule that works so that a combined shipment has a shipping cost of $1.00. I'd also like to know if I have set things up correctly and this is an eBay invoice glitch. TIA.
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05-09-2022 05:54 AM
I'm sorry to hear this problem is back. I see nothing in your listings that would cause this to happen. I think you should ask for help on the tech issues board -
https://community.ebay.com/t5/Share-eBay-Technical-Issues/bd-p/technicalissues-db
If no one there has a solution, the issue can get escalated to tech support there.
07-13-2022 05:50 AM
Did anything come of this? I am struggling with the same general issue and it is a nightmare.
07-13-2022 10:05 AM
I no longer use the promotional shipping discount which sometimes charged too much for shipping as the discount was not applied. I now only use the flat rate shipping discount and have had no overcharge errors.
08-16-2022 04:35 PM
I have had the same problem, I have combined shipping with the postage supposed to be calculated on total weight. I have come to the conclusion the combining only works with an individual item. If they order 3 of the same exact item, it works, If they order 3 different items, it adds all the postage together and charges them three times the postage. Then I have to go back and credit them the overpayment.
I have been trying to get combined shipping to work for years off and on. Still haven't found the secret combination.
Tell people to check out and ask for a total but that only works on a pc. not on an apple or phone.