Hello there.
years ago, when I contacted eBay customer support I actually ended up with someone in the San Francisco Bay area who I could understand and who understood me. It seems now whenever I contact eBay support I get an offshore third-party organization that addresses me with lots of platitudes, but is very slow to understand/ respond satisfactorally. in most cases, I can slog through it and ultimately get the information needed. However, not this time. I have an issue with trying to file a ship cover insurance claim. The third-party agent, I spoke to said again, and again that they were appealing to buying teams decision. There was no decision. And I do not dispute the buyers claim that item arrived damaged. And have already refunded him. I know the information I just received from 3rd party offshore support agent was incorrect. I would really like to talk to a team member with English as first language and ultimately based in US. Can a community member provide me some guidance on how to make that happen?
thank you!
