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How to prove to PayPal that Airpods that I have received are fake?

Recently, I have ordered Airpods and received a fake one.  As I live outside of the US I am using PayPal in order to open the SNAD case. The best way to prove that Apple product is fake is to use the "Serial Number" that is on the box. However, Chinese manufacturers duplicate these Serial Numbers as well. I went to Apple Authorized Service Provider and they confirmed that the item is fake but refused to give me the written document. So my question is that what is the best way to prove to PP that Airpods are fake?

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Re: How to prove to PayPal that Airpods that I have received are fake?

You dont have to prove anything. Why would you file a case with PP instead of Ebay?



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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams
Message 2 of 4
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Re: How to prove to PayPal that Airpods that I have received are fake?

And why are you registered as being in the U.S.?



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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams
Message 3 of 4
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Re: How to prove to PayPal that Airpods that I have received are fake?

You can just open an INAD case and the seller has to refund you.

 

Also I noticed in pasts posts you mentioned you are outside of the US and are using a 3rd party reshipping service, so you must know that you loose your MBG when you reship to another address.

 

As for apple, did they explain why they did not give you a document that says the airpods are fake? They have good customer service from what I know and I doubt they wouldn't give you a reason

I am not an eBay employee but I sure feel like one sometimes
eBay Community Mentor Since 8-07-2023
Used to be panda75654
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