How do I put a claim in to USPS for an item that was broken during shipping.

[bubbapeaandme8178]

A buyer of one of my items went to the PO to pick up a package that I sent and the box had an item that was broken, The package was fully insured and the buyer showed the box to the Postal clerk as soon as she found the box to have a rattle. The postal clerk told the buyer to contact me???  What would I do that this bozo could have done when it became apparent that there was indeed a broken item in the box. He had the box, the tracking label, the broken item and both parties name and address and the insurance info. What else could he possibly need besides a kick in the pants for being so stupid. Pushing the claim off to me or anyone else is only going to delay the process and prolong the claim if indeed it's ever paid. The PO wants 25 billion $$$$$ of tax payers money and I paid to have the contents delivered in one piece and that's not enough, now they want to delay or scam me out of the insurance money paid. I forgot to add there is no "Process Claim" in the drop down box under the "Shipping Label" entry on my SELLING page for this item????.   bubba 

[bubbapeaandme8178]

I have been selling on this ebay site and buying & shipping all glassware for 22 years and I have seen many boxes that did not appear to have been damaged and the item was smashed, 2 of them I received last week so your analogy that the box has to be crushed is not always true. I have been on this site for 22 years with over 10,000 positive feedbacks (about 2/3 don't give feedback) and I can't recall any person behind the counter at the PO refusing to assist a customer with a problem. I know the shipper is responsible for proper wrapping, but poor handling is NOT an entity that I have any control of after I leave the PO by the front door. A postal employee should always be helpful in a damage claim THEY DON'T HAVE TO BE THE ONE THAT FILES THE CLAIM) situation but ultimately it's my responsibility to get the claim filed either on line or by mail, I have NEVER said or thought otherwise. Where in this world did you get the idea that insurance is NOT for damaged items??? This is NOT true, I just checked it out with our Post Master. Your another one of the ebay responders that are not well informed and you should not be giving advise to anyone with your thoughts and no facts. By the way, I got an email from the buyer and she has filed the claim today so your wrong again. I made it right with my buyer and I could care less about getting a refund as long as the buyer is happy. I don't sweat the small stuff. bubba

[bubbapeaandme8178]

Another wrong response, the buyer opened the package at her post office, the postal employee had the box with the damaged item the box has the seller & buyer name and address and tracking number and the invoice could be available on any computer with contents value and the proper amount paid for insurance to cover the value of the contents. No one can tell me that a postal employee does not or will not assist a customer when their is a problem. I have several friends that are or were postal employees and they would never refuse to assist a customer with a claim or any other issue. I never said it was the buyer that has to make a claim never, the reply's on this site are mostly based on personal thoughts and no facts, read my posts, forget your feelings. bubba

[bubbapeaandme8178]

NOT TRUE, the seller or the buyer can process a claim, you should not give false information on this site without facts, spend more of your spare time getting proper information b-4 posting inaccurate statements. bubba