Shipping

Forum Posts

Sorted by:

Vague return policy text

I recently purchased an open box item from an ebay seller. After placing the order, I changed my mind since I was getting a better deal on a brand new item of the same brand. I immediately contacted them to cancel the order. They told me there would ...

Ebay has marked 'Same day shipping' on items with 5 day handling times

All of our listings are set with a '5 day handling' notice. However next to the 'Free Shipping' announcement at the top of all of our listings, Ebay has now added a 'Same Day Shipping' announcement in bold red letters. They have also stripped out any...

Seller sold a counterfeit item but refused to refund and said it was not his item

I purchased a pair of Jordan 4 Bred from a seller with 100% positive feedback a few days ago. The pictures he included in the original listing shown to be authentic (keep in mind he has no return policy) hence I decided to buy. But once the pair arri...

Resolved! New shipping label page problems

Is anyone else having the same problem with the new shipping label page. I have no option to choose regional B, medium or large flat rate boxes. Everything else it there. I can go to Pay-Pal to ship with medium or large flat rate, but Pay-Pal has no ...

Resolved! Seller admits to overcharging shipping for profit

I have recently won a bid and received my purchase. I double checked the shipping and found I was charged more than double what the shipping actually cost the seller. When I rechecked the item for any mention of why the item cost so much to ship I fo...

Inconsistency with customer support

I thought customer support was spotty when dealing with staff on the one, I couldn't expect what it would be like when it was email only. Most of my concerns deal with the conditions of returns I receive. I mostly deal with replacement parts for smal...

Buyer gets refund after 4 months

So I sold an item for $450 back on 23rd of Oct last year. In February 10th the buyer requested a refund a got all his money back but didn't even send the item back. I didn't notice any of this until now when I logged into my paypal and I had a negati...

sellers use BFE to re-label items, so they can fake list "from USA"

sellers use BFE (re-shipping service from California) to re-label items coming from China mainland. BFE prints a label when you purchase, and it lays dormant for weeks. The item is then shipped from China to BFE, where then they stick that label on a...

buyers address wrong . package being mailed back to me. offered free shipping. am i responsible

I sent a comforter to customer and he stated did not receive. I looked into and realized he had wrong street number address on eBay. It is already being sent back to me. I had free shipping and it was over $25.00 am I going to have to pay for it? Can...

Have not received a refund on voided USPS label from March

I voided a USPS label March 17th (& created another one) still have not received a REFUND from USPS or Ebay . the voided label shows in the drop down & shows that it never shipped -- so it was not used. What can I do to expedite the process. Have rec...

new shipping tracker needs help

The new tracking page needs to be scroll-able. I have to resize my screen just to exit every time I try to track a shipment.

Scam Artist Refund Request

Hello, How do I dispute a refund that has happened? The seller claimed the item was broken, I asked for evidence and was sent none. Then they asked for a return label and again I asked for evidence of the damage. They didn't send it so I wrote that i...

STILL GETTING CHARGED FULL FEES FOR LESS THAN FULL SERVICE - NO CUSTOMER SERVICE PHONE SUPPORT

If I missed the memo that offered a detailed explanation as to why eBay is no longer offering customer service phone support - please re-forward this to me. I am familiar with a call center environment - I worked in such an environment providing soft...

Item Restricted?? Yet another GSP Scam

I recently purchased and item on ebay, and it was not delivered to me because it says "item is restricted" The item in question is a set of 4 competition magazine pouches, so juts a bunch of plastic and screws.I have found plenty of post complaining ...

When click on "Return this item," won't allow & instead it says "We can't process your request..."

When clicking on "Return this item" it won't allow me to. Instead it goes on to say: "We can't process your request to return this item because payment hasn't been received. Please go to checkout." The payment was already completed and it still indic...