Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Managed Payments

I am not yet in MP, but do not understand how I would give a partial refund with my checking acct. Hopefully someone who is in MP can answer this. Paypal was easy to give a partial refund, like say one tiny thing broke in the whole lot. It is really ...

Issues with email address for postage label!

So, I ordered and item which arrived and is not in an ideal state. After contacting the seller, they kindly agreed to replace it if I return the item. They have told me they will send me a postage label so I can return it at no cost to myself, howeve...

Seller delivery

I have just recently sold an item on eBay and had chosen to go with eBay packlink delivery with Hermes as the courier. eBay had stated on the invoice that Hermes will be collecting the package from my home on 5th June 8:00-20:00 and it is now the 6th...

USPS Multiple Scans from same Town

As you see, USPS separate Arrival and Departure scans for the same delivery item in the same Towns for multiple USPS facilities in those same Towns: Sort Facility, Regional Distribution Center, Distribution Center, Destination Distribution Center, Hu...

eBay not wanting to refund for items not as described return

on March 23, 2020 both items were returned to seller, because they were not as described (and seller agreed to this refund no questions asked), with Signature Confirmation and i have emails from USPS showing this as proof of return.i paid $719.44 but...

Speedpak Shipping

Hello! I have purchased items from sellers that ship with speedpak, and I would like to know how long it will be before they will get of the boat and come into australia. Tracking numbers:EE10008203544790001040003A0N EE10008251067750001020003E0N Than...

CALCULATED SHIPPING: When customers buy more than 1 quantity, eBay only charges shipping ONCE!?

I have several listings that I need to offer calculated shipping. I can't offer multiple quantities because, let's say the item is $5, but costs $10 to ship. If they buy 3, for example, eBay charges $15 for items but still only $10 for shipping. It c...

Parcel Return

Hello, It's my first order on ebay so I ran into troubles. I bought a pair of shoes two weeks ago, from Australia. I am from Romania, Europe. So, today, while I was reading some info on the Romania Post website, I found out that, when the parcel will...

feedback Revision Request

I left negative feedback to the sellerHe refunded and we worked things outNow i would like to delete negative feedback for that seller,He has to send me feedback revision request, but after 30 days he is illegible to do thatDo i have other variants?T...

ebay automatically approved a clothing return & it arrived without the tags. Do I have any recourse?

I sent this note to ebay and have never heard back. Now I'm 1 day past the refund due date and am worried the seller will leave negative feedback.Buyer opened up a return for this item based on false allegations. The buyer said the reason for the ret...

Tracking status not updating on Ebay?

I am brand new to Ebay. Tracking on Canada Post’s website shows my buyer received their package at 8am this morning but on Ebay the tracking is still showing as “in transit” as of 6pm. Is it normal for it to take this long to update? I’m not sure wha...

Resolved! Need help understanding USPS shipping choices

I haven't sold that many items yet, mostly things that can ship first class weighing under 1 lb.I have several purses and a large basket now that weigh up to 4 lbs and need a larger box with lots of stuffing. I understand priority shipping and like h...

Buyers saying item is broken or not working, eBay forces a refund?

I recently have had buyers say their item is not working and eBay sends me a only options to refund. What if the buyer damaged it? what if shipping damage? I know the item was working when shipped out. Is there any way to make this fall back at the b...

VM EXPRESS

Hi - brought a hot tub from VM Express, reported missing items (Accessories and Maintenance Chemicals), reported to Ebay, items sent to me but then later was recharged for a higher cost on my bank card from the original price. How can that be? Please...