Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

returning a item that I didn't purchase under my account info

I recently purchase a item that didn't work after install, but I bought it not under my account, how do I contact seller or return such item, this item is not in my purchase history nor will the web site let me continue without bringing up my purchas...

a seller can't refund the money

I have bought an item on ebay and the seller sends me another model. I sent the item back to the seller via usps and the item to date has not been delivered to the seller by usps. I contacted ebay and they have decided to close my claim. however, eba...

Resolved! Global Shipping Program Address

Is this a Global Shipping Program partner? Thanks in advance.WAHXX HDB14991 NE Airport WayC/O WAHXXPortland OR 97230-5399United States

Need help with a refund...

I'm trying to issue a partial refund to a customer (he accepted the offer) and now it's giving me this error message... "Unfortunately, the refund that you sent didn't go through. To get more details or try again, go To PayPal." I've tried both of th...

Five days handling and Free Economy (up to ten day delivery) shipping, buyer opened a case after 8

Who does stuff like this, ugh. I went on vacation; before I left I changed the handling time on all my listings to five business days, and I added a free economy shipping promotion for the duration of my vacay. I did this as a way to offer my buyers ...

Shipping Delays via USPS

Due to covid-19, I am working from home and my income has been reduced. I've been making up the shortfall with Ebay sales. I routinely ship via USPS because it's the most economical and UPS & FedEx facilities are a 100 mile round trip drive to drop o...

Return

Hello, I have a problem with the seller and the return. The point is, the seller misinformed me about the item, and now that I checked it, it turned out to be useless to me. The problem is, it's been 30 days for the return he gave. Can I apply for a ...

Resolved! Paid $50 for UPS Next Day Air Saver; seller shipped UPS Ground instead. Partial refund possible?

On Thursday, I bought an urgently needed astronomy item and paid $50 for UPS Next Day Air Saver, so that it would be "guaranteed" to arrive on Monday. The seller shipped the item on Friday. Everything seemed fine. However, today I copied the tracking...

Shipments to Puerto Rico

After very careful consideration, I have decided to stop shipping to Puerto Rico. I've found the costs for USPS Priority are indeed higher than US domestic. Also, I just got burned by an "unauthorized user" of buyer account AFTER the product was ship...

Buyer return after used 3 weeks

Any recourse when buyer wants return because its not as its described? Buyer used keychain for 3 weeks ruined it and then wants to return stating it did not match the pictures. I tried to speak with buyer who goes by his furry name "Flame Tigersnow"....

Carburetor

Did you get my first message?

Resolved! Ebay doesn't update shipping status

Hello.What should I do if ebay service doesn't update shipping status for returned item?Ebay shows:On FedEx vehicle for deliveryJul 22, 2020, 8:22 AM, LEBANON, TN 37090 But fact is:Wednesday , 7/22/202011:59 am Nashville, TN Delivered3:22 am LEBANON,...

Not just USPS but FedEx too.

Because of COVID-19 my suppliers in Japan only ship 2 ways: FedEx (super fast/super expensive) and SAL/boat (super slow/2-3 months). Some of my FedEx shipments are so screwed up. The tracking is always incorrect and all over the place. In Japan one d...

Sending through USPS

Sent item the next day through USPS with tracking on July 6th. Had not arrived by July 16, and buyer filed a complaint. Sent a second one to protect my eBay standing. Both finally arrived very late. Buyer received a refund and she received two orders...

Resolved! Unable to void a label I created but did not print and wasnt charged for

Hello! Today I made my first sale to an international customer and created a label for the product purchased. I printed a label for Ebay International Standard Delivery but after seeing that the item was going to be shipped to California first and th...