How do I change shipping from USPS to FedEx?

[therog]

My buyer agreed by email that FedEx is the better way to ship him the item he purchased.  Using my own FedEx account and discount, the price is cheaper for the correct amount of insurance ($700 worth) and it will arrive in the same amount of time or faster than the USPS service he paid for.  (Using the post office would hike the cost to much more than he paid).  The problem is I don’t know how to indicate the change from USPS to FedEx on the shipping page. (I didn’t put FedEx as an original shipping option).  How do I handle this?  Thank you!

[orangehound · Accepted solution]

By "FedEx account", I'm not sure whether you mean an account that is independent of eBay, or tied to eBay.

• If it is independent of eBay, I would assume you log into your FedEx account and buy the shipping.  Then, go to your sold items, find the drop-down menu on the left, select "Mark as Shipped", and paste the tracking number into the dialog.
• If it is connected to eBay, select "Print Shipping Label" for the item, and on the next page you will see a "Carrier" which is probably defaulted to the USPS.  Click on that drop-down and you will see FedEx under the USPS ... select FedEx and fill out the weight and dimensions correctly.  FedEx should be available even if you didn't specify it as an option on your listing.

[justagirl12]

jyjm

[therog]

Orangehound, thank you.   I was afraid the sale would be marked as not shipped if I didn’t use the original method to get it to my buyer.  Yes, it was via my personal FedEx account and shipping it this way (with the buyer’s okay) saved me a lot of money...some of which, I chose to refund to him.

[berserkerplanet]

Your personal FedEx accounts has better discounts than FedEx shipping through eBay?