Shipping

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Refund can't be given because locked in paypal

I am the buyer, and received a partially defective item so opened a return dispute. The seller wants to send a partial refund as return shipping price makes it not worth returning which I agree to. The problem is, when I clicked accept to his partial...

Returned an item and didn't realize i was supposed to respond to the return

I didn't realize I was supposed to respond to the return to recieve it. I **bleep** returned a defective item and the seller closed the case they day before today. I thought the email said i shouldn't respond until i recieved my payment so i didnt. I...

What should I do now?

Scam or not? Where do I go from here? Sold a Lego set (large box). Buyer pays for it on his credit card and payment does not go through. He then files an "item not received" with PayPal because he thinks he paid for it. He puts the payment through ag...

Choosing the correct shipping option when an item is potentially hazardous

Hello,I have a quick question. I'm not much into selling potientially hazarous items as USPS sees them, but I have some new reciprocating saw blades (elongated or rather, knife-like looking) for a powertool called a sawzall. I would appreciate some o...

Fraudulent purchases refund

Account got hacked and 2 items were "purchased" I caught it right away via email and notified Ebay who cancelled the sales..said I had nothing to worry about. Well, they removed the sellers from Ebay..the payments went thru my bank account into their...

Anybody else having a problem with FedEx.

I have filed two claims against FedEx since January. They never responded to either. I filed a claim with BBB and FedEX's response was that they do not have a definete delivery date. Well this was after a month. I had to refund my customer and she ev...

Non Receipt of Items

In Canada the cost of shipping with tracking is very expensive. Some of my items are 2.00$ in my store. This past month alone I have had 8 people say they have not received their items. Of course, its an automatic refund without tracking. These packa...

Help I got scamed

So I bought a 23andMe kit from this buyer everything seemed fine until this week when I got an email saying my23&Me account been cacelled by the cardholder who baought the kit, saying he didn't approve of the purchase. So I am really stuck I talked t...

Resolved! Shipping to China and import duties

I have listed two Danish chairs on Ebay and a buyer from China bought them, but not yet has payed The buyer now askes met if I can ship with an other company than TNT, DHL, UPS or Fedex as they alladopt the policy of active customs declaration. The b...

Resolved! Do I need a new shipping label after issued full refund?

Hi everyone. My questions is: I sold a dress and while I was preparing the dress to send I found a small stain on it. I freaked out since I’m new seller and I’m afraid of negative feedbacks. So I went ahead and did refund the buyer full payment price...

Seller Refuses Return

Hi, I recently returned an item for a refund but when the item shipped back to the seller, USPS wasn't able to deliver due to the seller not being home. eBay says that the package must be marked as delivered in tracking in order to give me a refund. ...

Bulk packing slips

I like to have my packing slips display the color eBay logo ... when I print them individually, the font is a good size and the colored logo is there. Often, when I have 20 or more slips to print, it is just so much quicker to print in bulk. However,...

Is there any rule that says you have to use the listed shipping method?

I listed something for sale with the shipping method of USPS Priority Mail (flat rate box, basically) and a buyer asked if there is a way that I can ship via FedEx or UPS. I wouldn't mind doing this, but does Ebay have any rules regarding this?

Resolved! New to EBAY selling - Need shipping advice!

Hello EBAY Community,I am new to EBAY selling, and need advice regarding domestic US shipping for my items. The shipping specs. for my items are as follows:Cost to Buyer: $7.46Weight: 6lbs.Height: 3.5"Width: 12"Length: 14.5" And these are my question...

Ebay not recognizing carrier scans?

Hoping to get some insight. Calling eBay has been fruitless so far. Here is my dilemma.. A few months ago I started using a regional carrier, Spee Dee Delivery Service, in addition to my daily UPS, FedEx, and USPS pick ups. Service is great, next day...