Has anyone successfully submitted a damage claim to USPS and got paid? How did you do it?

[lightlily_arts]

I currently in the midst of appealing a claim with USPS. With regard to damage that's irrefutable since the box was totally damaged by them. The reason they are denying my claim is due to insufficient evidence of value.

" For internet transactions conducted through a web based payment network that offers payment services through a stored value account, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of the item purchased, and assurance that the transaction was completed. The printout must clearly identify the web based payment network provider through which the internet transaction was conducted.

 This was never a problem when PayPal processed our payments.  However, it definitely is now that eBay is now managing all payments.  The invoice we receive from eBay does not show the seller's identity.  Nor does it show the web based payment network provider.

 This feels like a ploy by USPS to deny any claims for eBay purchases whether it be for loss or damage.  If anyone has successfully received payment can you share how you obtained an invoice that fulfilled the requirements.

[supercharger-parts]

Did you try using the order receipt?  If you use the pull down caret next to "purchase shipping label" or in this case since it shipped next to "view order details" and then select "print packing slip and more", then click the "order receipt" button.

[lady0011]

I had a damaged item and sent them everything they needed and it was denied - when I went to my local PO and asked why it was denied they were just as confused as me - I finally called the 1-800 number that can be found on their website and spoke to a person who told me I had to send a copy of proof that I was paid for the item - which is not asked for on any of their documents.   After I sent that page along with the other documents and filed an appeal I was given a refund.

The USPS insurance is a joke - this was for a $15.00 item - which was so badly damaged they actually sent me the label and said that was all that was left of my item.  Meanwhile I spent about $3.00 in postage mailing the same documents to them.   

My PO is great and always work with me when there is an issue - which is rare - this is handled through their corporate offices.

Good luck!

[unitedhomeclearance2012]

I am having the same problem with their requirement for Internet Transactions. I think they need to review what ebay provides us and understand that eBay now manages all payments, not Paypal or VISA/MC/AMEX, etc. I am half tempted to file a Class Action Lawsuit. With a company as large as eBay, and the fact that Sellers are printing USPS postage through the Website, you would think they understand that eBay now manages all payments. I am on my 2 appeal, but i am going to call before I submit it.

Lou