Shipping
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Ground Advantage Prices INCORRECT on eBay for Packages UNDER 1 lb

Ebay's shipping calculator does not work for Ground Advantage packages that weigh UNDER one pound. USPS rates for what was previously first class package -- now Ground Advantage -- are, according to USPS, unchanged. See their rates here (click on Gro...

problem selling on ebay com

Hello,I live in France and created a listing on ebaycom for a specific item.The buyer of this item is located in Germany and tells me he cannot finalize payment because Ebay tells him I do not ship to Germany - which I did not exclude.So I generated ...

Short Postage on eBay Standard Envelope Mailings

I collect sports cards and many of my purchases (mainly single cards) come to me with postage due because the seller did not abide by the eBay Standard Envelope limits/requirements. I'm really getting tired of it. I realize I could send the item back...

User avatar by Adventurer
  • 82 Views
  • 2 replies
  • 0 helpful

Package Research Case Closed

I realize that this topic has been heavily discussed. I sold a gold coin, insured the heck out of shipment, and buyer states not received. USPS states Package Research Case Closed. I filed an insurance claim but the resolution takes 30-60 days. eBay,...

UPS Surepost

If an item is sent by UPS surepost, both EBay and UPS show it is delivered at the point that UPS gives it to the local USPS Post Office. However, the item does not reach the seller until the USPS delivers it usually the next day, but can still be los...

User avatar by Adventurer
  • 1616 Views
  • 3 replies
  • 1 helpful

Seller Marking Item As Shipped Before It Is Actually Mailed Out

Is it considered acceptable to mark an item as "shipped" days or weeks before it is physically mailed out? I find it extremely irritating as a buyer. As a seller, I never mark anything as being shipped until it is actually in transit. I recently purc...

EIS issues

If I’m being stupid, feel free to tell me so. I was under the impression we were automatically rolled into the EIS Program, having used the GSP for years. We are now receiving ten messages from international buyers a day saying they can’t purchase. B...

Shipping cost changed for buyer

I sold a comic book to someone in Portugal. We were communicating consistently throughout and I was able to send her an invoice that showed shipping would be $13.50. However, when I went to purchase the shipping label it costs $22 and there are no ch...

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USPS Overcharging Shipping Labels since DECEMBER 2020.

USPS, within the past month, has begun overcharging our labels and falsely weighing items. We've received roughly $100+ in overcharges for items which we have been shipping for years without issues. Has anyone else experience this? We have no way to ...

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