Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Ground Advantage Prices INCORRECT on eBay for Packages UNDER 1 lb

Ebay's shipping calculator does not work for Ground Advantage packages that weigh UNDER one pound. USPS rates for what was previously first class package -- now Ground Advantage -- are, according to USPS, unchanged. See their rates here (click on Gro...

problem selling on ebay com

Hello,I live in France and created a listing on ebaycom for a specific item.The buyer of this item is located in Germany and tells me he cannot finalize payment because Ebay tells him I do not ship to Germany - which I did not exclude.So I generated ...

Short Postage on eBay Standard Envelope Mailings

I collect sports cards and many of my purchases (mainly single cards) come to me with postage due because the seller did not abide by the eBay Standard Envelope limits/requirements. I'm really getting tired of it. I realize I could send the item back...

Shipped per eBay's Instruction and Then Intercepted per eBay's Instruction, Which Cost Me $216

Now they don't want to reimburse me for this cost. I sold a camera lens at $830, and the buyer used an eBay discount of $813 and only paid $33. I thought it was fishy, but eBay told me to "Ship it now. This will not affect the funds you will receive ...

Package Research Case Closed

I realize that this topic has been heavily discussed. I sold a gold coin, insured the heck out of shipment, and buyer states not received. USPS states Package Research Case Closed. I filed an insurance claim but the resolution takes 30-60 days. eBay,...

UPS Surepost

If an item is sent by UPS surepost, both EBay and UPS show it is delivered at the point that UPS gives it to the local USPS Post Office. However, the item does not reach the seller until the USPS delivers it usually the next day, but can still be los...

Seller Marking Item As Shipped Before It Is Actually Mailed Out

Is it considered acceptable to mark an item as "shipped" days or weeks before it is physically mailed out? I find it extremely irritating as a buyer. As a seller, I never mark anything as being shipped until it is actually in transit. I recently purc...

How does a seller with hundreds of listings update all to the new USPS Ground Advantage?

How do I do it? I have over a hundred. One at a time? Is there a way to edit all at one time?

USPS Playing Pass The Parcel, 1 Month now, MO-IA-CA, Any Ideas?

Hello folks, I sold a product to a buyer in MO, buyer paid 06/07, we shipped 06/08, the package appears to on a USPS merry-go-round between three states, MO-IA-CA, the problem is, the package never seems to be able to get off of the ride, USPS claim ...

EIS issues

If I’m being stupid, feel free to tell me so. I was under the impression we were automatically rolled into the EIS Program, having used the GSP for years. We are now receiving ten messages from international buyers a day saying they can’t purchase. B...

Why is this still a problem -- estimated delivery dates shown to buyer??

I have a 2 day handling time to make allowances for emergencies. The order went through 11:30 PM EST on July 6. Why would the buyer be shown a delivery date of less than 24 hrs to one day after the shipping date of July 10th. The shipping policy I ha...

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When USPS Does Not Update Your Tracking To Say Delivered When Clearly It Was

I do not want a ding or bad feedback so what do I do to let EBay know that my package was shipped and delivered.I already updated the shipping # so that's not a option.Any help is appreciated. Thank You!

Shipping cost changed for buyer

I sold a comic book to someone in Portugal. We were communicating consistently throughout and I was able to send her an invoice that showed shipping would be $13.50. However, when I went to purchase the shipping label it costs $22 and there are no ch...

USPS Overcharging Shipping Labels since DECEMBER 2020.

USPS, within the past month, has begun overcharging our labels and falsely weighing items. We've received roughly $100+ in overcharges for items which we have been shipping for years without issues. Has anyone else experience this? We have no way to ...

missing item - eBay International Shipping - refund for only one of two items.

I sold two items to a buyer, put both in one box and shipped them thro International Shipping. The package did not arrive and eBay refunded the buyer for one of the items and not for the other. How can I fix this?