Global Shipping Program Question

[pinkryder123]

I just sold a large book to someone in the UK. I had my shipping set as 9.99 for priority in the US (actual shipping cost was about 14.00, but I gave a discount). Buyer hasn't paid yet, but the item now says free shipping (free to buyer- you pay). What does this mean? Does it mean I have to pay full shipping to the Global Shipping Center (the buyer doesn't pay the 9.99)? Or is it saying I have to pay his shipping to the UK? Thanks! 

[buyselljack2016]

You pay to KY from what the buyer pays you. I don't see it as "free ship" Shows me $9.99

Buyer pays GSP for shipping from KY to UK ($36.76)

[pinkryder123]

Yeah, that's what I thought. But this is what I'm seeing. Maybe just a glitch or something. 

[kensgiftshop · Accepted solution]

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@pinkryder123 wrote:

Yeah, that's what I thought. But this is what I'm seeing. Maybe just a glitch or something. 

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Are you using the app?

Sometimes it'll show free shipping when it isn't.

I see $9.99 for shipping.

[pinkryder123]

Yeah, using the app. I see 9.99, too. But on the screen that says "awaiting payment",  it says free shipping as in the photo.

[pinkryder123]

I just went in on a computer, and shows the same thing (free shipping). Hopefully just a glitch. I guess I'll find out when the buyer pays. Thanks for your help! 🙂

[pinkryder123]

You were right. Went back to normal after the buyer paid. Thanks! 🙂