Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Package has no access to delivery location

Hello. I made a forum post yesterday wondering why my package still wasn't delivered, even though it was at the buyer's post office. Today, a new problem arose when I saw that the package had an attempted delivery. The buyer lives in an apartment so ...

Shipping label

How do you print?

Print shipping label

Parcel Select Package Vanished

I shipped a $400 plus item via Parcel Select Insured with Signature Confirmation on July 8. I dropped it off along with a Priority Mail package at our local post office. I have not waited in line for my packages to be scanned and to get a receipt for...

Resolved! package is at buyers post office but says in transit

So, I bought a shipping label through eBay, and on the USPS website it shows the package is "Available for Pickup". When I look at the Shipping Labels tab on eBay, it shows that the package is "In Transit", except when I click on the shipping number ...

Shipping issues with USPS

So has anybody tried shipping via USPS an item such as a used cell phone via priority service as that is the default shipping service with eBay and you arrive at the post office or whatever shipping center and they tell you that you're not allowed to...

Item doesn't fit ,to return this item ($25 ) back to seller is $200 !!! What is the right decision

Resolved! Buyer hasn't received an item

I have a buyer that purchased on July 8 , 2022 . I shipped out a medium flat rate priority mail box on July 9, 2022. post office received it and tracking states it left the post office at 4:04 pm that day. Buyer hasn't received the package and wants ...

buyer is requesting refund for item that says it was delivered but never recived

a buyer is requesting a return on an item that i shipped out the same day and bought a label for. the tracking says it was delivered to their mailbox and the buyer is stating it was never there so they would like a refund. i have proof that i actuall...

How to mark item “shipped”

Hello, I sold 2 separately listed items to same person. Created one label and shipped them together. Entered same tracking on both items. Now only the item I used to create label is showing as “shipped”. How do I mark the second item “shipped”?Thank ...

International customer refused shipment.

Hello there, Well in all my time on Ebay I've never had a customer refuse a shipment. And of course it has to be an international customer. How do I go about this? I really dont' want to deal with messaging her and badger her about why she didn't acc...

Resolved! How to find shipping discount when listing an item?

Hi, I'm new to listing on Ebay. I'm trying to find where I would see the shipping discount when I set up a listing. I'm using a priority mail flat rate padded envelope or flat rate box for the item. When I enter either, it comes up w/the retail cost....

USPS Discount Postage Program

Hi everyone! We know there has been some chatter and concern over the possibility of the USPS ending discount programs and we’d like to assure you that any changes made will not impact the eBay label rates for USPS.

I can’t add USPS First Class Mail to Canada?

I’ve had a few people contact me from Canada about one of my items. I decided to change shipping so it can go to Canada but the only one eBay is allowing me to use costs $14 instead of the cheaper USPS option of $4, does anyone know why? Thank you fo...