09-20-2018 11:47 AM
The return has been started and a "Print Return Label" when selected brings up a USPS return label with a tracking number.
Do i use the USPS return lable to ship the item back to the seller or do i need to further contact the seller to request shipping details?
Who pays for the USPS return?.
Thanks.
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09-20-2018 11:51 AM
Print the return label that is given to you. For a broken item, that is considered not as described (SNAD) and the seller pays the return shipping.
09-20-2018 11:51 AM
Print the return label that is given to you. For a broken item, that is considered not as described (SNAD) and the seller pays the return shipping.
09-20-2018 11:51 AM - edited 09-20-2018 11:52 AM
Use the label, since it was a damaged item the seller has to pay for the return shipping
09-20-2018 11:59 AM
Thank you.
When i try to input the provided tacking #using the "Mark as Shipped " i get the error "Tracking Number already exists in the system"
Do i need to contact the seller to resolve?
09-20-2018 01:05 PM
The tracking number was submitted when you printed it. You don't need to do anything.