eBay

gal220joy · ‎09-04-2017

Back in June, I was charged on my invoice about $118 over what the estimated shipping cost was stated. I contacted ebay, they escalated it to the Fedex department and said that if I didn't get a credit on the next one or two invoices, that it was not decided in my favor. I have not received a credit. Is there any way I can appeal this? I basically lost $118 on a small 3 1/2 lb. package to TX. It was one of three that were shipped for the same listing. I have the reference number for the case. Thanks!

phcd1 · ‎09-04-2017

Without the details, opinions are meaningless.

Size?

Weight? (4 lbs)

Where? Zip code?

What service? Ground?

I will say from your sold listing I see nothing that would be expensive except the speakers.

BTW, no one from eBay reads these post typically. This is a user to user forum.

gal220joy · ‎09-04-2017

It went Fedex either ground or home delivery. The package weighed 3.5 lbs. and was small, probably largest dimension only 16" at the most. It went to TX and was estimated to cost $30.??. I was charged $149.28 on my invoice. Because it's been over 3 months, I can only pull it up now on my ebay invoice. Just thought someone else may have experienced something like this.

phcd1 · ‎09-04-2017

@gal220joy wrote:
It went Fedex either ground or home delivery. The package weighed 3.5 lbs. and was small, probably largest dimension only 16" at the most. It went to TX and was estimated to cost $30.??. I was charged $149.28 on my invoice. Because it's been over 3 months, I can only pull it up now on my ebay invoice. Just thought someone else may have experienced something like this.

Without knowing exactly how it was shipped, size and all that, its hard to answer. There have been many reports of FedEx over charges on these boards for a while. I have never experienced that myself, and I use FedEx almost every day. If you have the tracking number, that might give some insight as to the issue as that will have the size and weight along with the to / from locations. To test it, I went to my email and randomly picked a FedEx package from 12/2016 and it came right up, so yours should too. I would start there and come back when you have the vitals.

BTW, most people get bit by dimensional weight.

gal220joy · ‎09-04-2017

Thank you so much. I didn't even think about searching my e-mail. Was able to bring up the tracking numbers and find the info. Having the exact details when calling ebay will certainly help. Dimensional weight shouldn't have been a problem with this package as the dimensions and weights were normal and in no way large or heavy.

gal220joy · ‎09-04-2017

Okay, tracked that one package, and I think I've found the problem. The package I sent was probably about 37" x 5" x 5" and weighed 3.5 lbs. In the Fedex info, it says the package dimensions were 66" x 33" x 9". Any input as to what I can do about this discrepancy? I'm sure I put in the right dimensions, as I was estimated a shipping cost of about $30.

postingid2017 · ‎09-04-2017

I am just taking a guess, but if as you say that there were three (3) pkgs from the same shipment, then maybe the calculated shipment was for one (1) of the pkgs? I am not sure when shipping via calculated shipment it makes more sense that the estimation will be for one (1) pkg. If three (3) were shipped to the same address that would make each box to be approx. $49.67 - this is just a wild guess and wild math too 🙂

berserkerplanet · ‎09-05-2017

37x5x5 ships at 6 pound dim wt. (not the actual 3.5#) but would have been accounted for at label creation time if you entered correct dimensions.

Your ebay invoice should show billed weight, dims, and other charges. What amounts and numbers does it show?

The 66x33x9 dimensions it looks like FedEx fabricated would incur a $72.50 oversize surcharge. (length+ girth > 130in)

It looks like FedEx inflated the dimensions (optical equipment scanning error?) and overcharged you.

gal220joy · ‎09-05-2017

I charged a standard flat rate for the listing. Shipped in three packages. The other packages were about $50 for one and $15 for the other. This one with the discrepancy was 149.28.

gal220joy · ‎09-05-2017

This is what shows on my ebay invoice.

Tracking No: 786780738243 Bill Wt: 119.0 LB Sign Svc Amt: $4.50 Freight Amt: $81.28 Fuel Amt: $6.24 Misc 1 Amt: $72.50 Perf Price Disc: $-18.69 Resi Amt: $3.45

gal220joy · ‎09-05-2017

If you track the package on Fedex website, it shows the erroneous dimensions.

phcd1 · ‎09-05-2017

@gal220joy wrote:
This is what shows on my ebay invoice.

Tracking No: 786780738243 Bill Wt: 119.0 LB Sign Svc Amt: $4.50 Freight Amt: $81.28 Fuel Amt: $6.24 Misc 1 Amt: $72.50 Perf Price Disc: $-18.69 Resi Amt: $3.45

Do you have the "Shipping label created for Blah Blah Blah" email with that tracking number? I would find that next and look at that and compare. That invoice you showed clearly says you were billed at 119 LBS, yet the tracking number shows 4 LBS (which you would have been billed at the 7 LB rate anyway because of dimensional weight).

It's hard to get these things straightened out because eBay is the shipper on record, so FedEx won't talk to you. Maybe if you get all these documents, you can go where you dropped it off and ask them. They might remember the package (thus the size) and might be able to help.

gal220joy · ‎09-05-2017

I have a habit not to delete my shipping label e-mails, but I have searched and can't find this one. Perhaps I deleted it by mistake. I have Fedex guys who pick up my packages because I am in a rural area. It's been so long, I doubt they will remember, but I can try to talk to the one who picked the packages up. I'm not sure that the guys on the routes will be able to help much. Thanks.