Fed-Ex Ground Economy Shipping

[cmmjmv54]

Ebay shows that Fed-Ex Ground Economy does not offer up to $100 in insurace for items lost or damaged, however, after talking with representatives from Fed-Ex, that is not the case. Here is even a URL from fed-ex.com that shows otherwise:  https://www.fedex.com/content/dam/fedex/us-united-states/services/FedEx_Ground_Economy_Claims_Guidel...

Hopefully Ebay fixes this so that others might use this service but decide not to becuase they think they might be at the cost of their item if it gets lost or damaged.

[wastingtime101]

Ground Economy is a dual-carrier service and only insured while the package is in FedEx's hands. Once they pass it off to USPS all coverage is lost. Even the FedEx page you linked says as much.

https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643#section4

Filing a FedEx claim

If something goes wrong with your delivery, you can file a claim with FedEx for all services except Ground Economy. Please visit FedEx to file a claim.

Insurance isn't available through FedEx for Ground Economy. However, if you used FedEx Ground Economy and your package is damaged or lost from the time it’s first scanned by FedEx until it's delivered to a USPS facility, FedEx Ground Economy is responsible for a maximum replacement value of up to $100 plus transportation costs.

Here's how to file a claim for Ground Economy shipments:

1. Go to Shipping labels in My eBay or Seller Hub.
2. Find the shipping label for the item and select Submit Ground Economy claim.
3. Fill out the claim form and select Submit.

With FedEx Ground Economy claims keep in mind:

• You'll need to wait 20 business days after the most recent tracking status update before a claim for a lost package can be reviewed. It generally takes 2-3 weeks for claims to be processed
• All FedEx Ground Economy claims are processed and managed through the eBay Marketplace. Because FedEx Ground Economy is an economic service, status updates for your claim will not be available if you call eBay or FedEx
• All claims need to be filed within 90 days of the package's physical entry into the FedEx system
• If a claim is approved, the selling price of the item on eBay Marketplace (up to $100) will automatically be credited to your Payments account

[cmmjmv54]

I appreciate you providing that link. After reading the document on my link however it "does not" say claims can only be filed while Fed-Ex is in possesion just outside the Fed-Ex Network( Whether that includes the contractually agreement with USPS i do not know for positive since... they say Fed-Ex CUSTODY DOES NOT END UNTIL there is a delivery event that indicates the package was returned to the customer.)  UPS Ground Saver is a dual-carrier service as well using the USPS to do the last leg just like Fed-Ex Ground Economy but they somehow are willing to insure USPS delivering but Fed-Ex is not? If Fed-Ex does not insure the last leg while in USPS possesion I would just think you could use the USPS tracking at the bottom of the label and file a claim with them. I just think it makes it seem as though you can not recoup your sale and shipping cost if you ship Fed-Ex Ground Economy and after talking with Fed-Ex representaives it just does not seem that is the case. 

 

[wastingtime101]

UPS Ground Saver is not a dual-carrier service. As of Jan 1st the contract with USPS ended and UPS handles the full service, end-to-end. Before that when it was dual-carrier, only the leg with UPS was insured and as soon as it was passed off to USPS coverage ended.

USPS does not offer insurance during the leg a package is with them - they will pass you off to FedEx and FedEx who only covers the package while it's with them will pass you off to eBay where you bought the label and eBay will, in turn, either clarify it's not covered once it leaves FedEx's hands or they will pass you back to FedEx to start the loop all over.

The screenshot you posted shows there is coverage while the package is in FedEx hands. Once it's passed off to USPS coverage ends, or if the package is returned to sender before passed on to USPS, coverage ends.

Either way - none of that matters. All that matters is what it shows on eBay's site as you're buying a label that's subject to terms of eBay's contract with FedEx. If you want coverage shown on FedEx's site then the contract is direct between you and FedEx so the rates and terms may be different than eBay's contract.

[cmmjmv54]

I thank you for both of your responses. I do however have 2 questions....

1. If UPS ended their contract with USPS for the service on the UPS Ground Saver then why does the USPS tracking still show up on the label?

2. If a package did show up to a customer with damage inside the package, how would Fed-EX determine if it was damaged prior to dropping it off with USPS or after?

[wastingtime101]

Question 1 - I don't know the dates of the labels you're referring to. The change was made with practically zero notice from UPS so it took third party label providers time to get their systems updated. Even if it showed USPS for a while, the packages weren't going through USPS and stayed with UPS the whole way starting Jan 1.

Question 2 - Carrier won't pay out in that situation. They'll only factor in damage they can see externally. Interior damage they'll tell you "insufficient packaging."