Ebay supports dishonest buyer who damaged camera lens, buyer gets full refund and a return?

[creambunkidsboutique]

I have a buyer who purchased an expensive camera lens from in almost NEW condition, buyer used the item and damaged it. I listed with no returns. Buyer asked for a return a week later with excuses of poor packaging and that I sold a damaged item. As a seller I responded to the buyer and kept open communication, I also offered a partial refund. The buyer turned it down flat. I called ebay about a “problem buyer”, Ebay was unhelpful! Buyer complained to ebay that I did not respond? Five minutes later I get a message to refund in full and pay return shipping? The item is a $1000 lens that I sold for $320 and the buyer damaged. 

So I will be the owner of a damaged lens. What happened to protecting the Seller against dishonest scamming Buyers? 

[vapormate]

Another casualty in Ebay's abuse of honest sellers in favor of dishonest buyers !
Which begs the question who are Ebay's customers the Sellers or the Buyers ?