I spent the better part of an hour on the phone with CSR about a case. They told me to kick rocks, that they didn't create the label(though they took my money for it). I explained that USPS stated the item was claimed as evidence of a mail fraud. It was flagged automatically, not by a human(info via USPS postmaster's intraweb scans). I tried to tell ebay this and they said they can't see that on the tracking info page. Last year, customers who had this issue saw "counterfeit label" as part of the USPS tracking info. Now it just says insufficient postage, will not be delivered. I asked ebay to just call USPS and they said they cannot do that...while I literally was on the phone with them. In the end they refunded my for postage and closed the buyer's claim for item not delivered in my favor and refunded me the postage I paid. They refused any kind of repair to the buyer. So they softly admitted to screwing up, but didn't own it. Then they opened an investigation into the issue asking for more info, which is decidedly backwards in terms of process to declare anything in terms of who is at fault or not. The entire process was flat out maddening. It's like asking a politician for a yes or no answer.
I've been buying and selling on here since year one. I don't care if it's been one year. You drop the ball you own it. But eBay seems to have a situation with USPS they need to fix beyond making sure the tracking no longer says anything about counterfeit labels, which is allowing eBay to wiggle out of their responsibility in providing a safe marketplace for everyone.
I just had a second confirmed counterfeit label situation, and it looks like there might be another as well. I'm pretty frustrated now I will be likely refunded buyers for a considerable amount and lose valuable income/products.
I am quite prepared to pursue this legally and will be documenting this next round thoroughly.
