eBay

jaxjoy · ‎11-07-2017

I got an email yesterday saying Ebay had approved a return to me. I don't know why or how but I don't have automated returns set up or rules set up to allow ebay to approve any returns for me. This is the first time this has happened. I checked my returns area on my account and nothing automated has been turned on. What gives? Did this happen to anyone else recently??

carlmarxx · ‎11-07-2017

@jaxjoy wrote:
I got an email yesterday saying Ebay had approved a return to me. I don't know why or how but I don't have automated returns set up or rules set up to allow ebay to approve any returns for me. This is the first time this has happened. I checked my returns area on my account and nothing automated has been turned on. What gives? Did this happen to anyone else recently??

Sounds like a glich in the system . Did you call up ebay yet about it?

readabouthorses · ‎11-07-2017

Could it be this?

https://community.ebay.com/t5/Announcements/Fall-Seller-Update-Automatic-Acceptance-for-Returns-and-...

theheadphonecompany · ‎11-07-2017

At eBay, we’re committed to harasssing you as a seller about returns 24/7/365.

We tell you that we are partnering with you to provide excellent after-sales customer service, but its simply not the case.

Its the Amazon 1-upsmanship and the small mindedness of the people in charge who have no retail experience.

Most companies are pulling back on returns (but not us here at eBay) ( since we dont sell anything, warehouse anything or even ship anything) but we know BEST of all .... (well we for SURE know better then you!)

If we were REALLY your partners (as we claim) we would do our best to MINIMIZE returns, but we dont. See we told the courts we were "just a venue", but in reality we are a "managed marketplace" (and our TOS means we can do ANYTHING we'de like to you - and theres not a d@rn thing you can do about it!).

If you listen to the "eBay radio shows" you can find out about how eBay and Paypal are 2 different companies, yet even though YOU pay for the merchant fees (the %3+ vig to Paypal to process a buyers credit card) Paypal listens to eBay and NOT to you. eBay can and will dictate to Paypal to debit you AT WILL - and theres not a thing you can do about it 🙂 (with love from the boys in San Jose!).

But as small sellers we must not complain too much - or San Jose may cook up more secret hidden rules (just read some of the responces the eBay blues here have mentioned!). Of course its not really all that legal - but that doesnt stop US - since again - theres nothing you can do about it! (Imagine buying a home or a car, only to find out that there are secret provisions in the contract ... and they cant tell you them since if the information got out - there would be a problem. That of course DOESNT work in the real world but it does here on eBay!!

So yes, eBay has once again interfered in a place it shouldnt, picked sides in a transaction without being fair, has its thumb on the scales once again, and somehow MIRACULOUSLY just happened to make money on that return label.

Merry Christmas from the Color Your Cart crowd in San Jose!

atlantajunction · ‎11-28-2017

Yes, I have had 3 returns this month that were AUTOMATICALLY ACCEPTED by eBay. I did not approve this nor was I even asked about it. IT JUST HAPPENED!!!! Here's the question I have.... I offer FREE SHIPPING on everything. If a buyer request a return... WHO PAYS FOR THE RETURN SHIPPING? I hope its the BUYER. IT BETTER BE THE "BUYER" paying for Return Shipping. If I am having to pay for shipping to AND from... I will go out of business FAST.

greg213213 · ‎11-30-2017

I just had the same thing happen to me today. They (eBay) automatically accepted this without my knowledge AND gave the buyer the wrong return address. I called the great CS and was told that I would have to contact the buyer and give them the right address. You don't even have an option to add a RMA for the return, which many sellers require.

Like you, I do not have anything set up in my returns for automatic acceptance. When I asked about this, the answer I got was this was a new change that took effect about a month ago and it will be an automatic acceptance for any kind of return. The seller now has NO say in the return procedure. This is just another way to screw over the seller.

The only way a seller has any say in a return is to not accept returns, per eBay CS.

greg213213 · ‎11-30-2017

Per eBay CS, the buyer would pay if they use the reason Doesn't fit, Don't like it, etc.. If it is a SNAD, you the seller get stuck with paying for the return and paying the full refund to the buyer.

pjcdn2005 · ‎11-30-2017

Your return policy states that buyers pay for return shipping so ebay will issue them a label and charge them for it. If the seller states that they pay for return shipping then it is not done automatically unless the seller ignores the request for 3 business days.

The way that I understand it this should only be done for remorse returns. I can understand ebay's point because if you have a return policy you are supposed to accept returns for any reason. But.... there are cases when a buyer opens a return just because they don't know what option to choose. There really should be the opportunity for some conversation first.

Anonymous · ‎12-17-2017

Yep i just had the same. buyer returning it due to change of mind because the lightsaber was lighter than they thought it would be!! what a total joke.

basically if your a business seller the system will autimotiacly accept the return.

the buyer sends it back and as soon as tracking shows you've got it back ebay system will auto refund the buyer.

ALL PROTECTION FOR EVERY BUSINESS SELLER HAS GONE!!!!

NOTHING A BUSINESS SELLER CAN DO AT ALL!!!!!

carlmarxx · ‎12-17-2017

@pjcdn2005 wrote:
Your return policy states that buyers pay for return shipping so ebay will issue them a label and charge them for it. If the seller states that they pay for return shipping then it is not done automatically unless the seller ignores the request for 3 business days.

The way that I understand it this should only be done for remorse returns. I can understand ebay's point because if you have a return policy you are supposed to accept returns for any reason. But.... there are cases when a buyer opens a return just because they don't know what option to choose. There really should be the opportunity for some conversation first.

You are incorrect about return seller policy means a buyer can return for reason !! Merchants desided on the type of return policy , And what type of return policy they will except based on their business model ,Be it a liberal or a limited right of returns excepted with restock fee or store credit ,Cash . Sellers can also have NO returns! Or Limit No returns types of items that have buyer fraud Risk.

missjen831 · ‎12-17-2017

@Anonymous wrote:
Yep i just had the same. buyer returning it due to change of mind because the lightsaber was lighter than they thought it would be!! what a total joke.

basically if your a business seller the system will autimotiacly accept the return.
the buyer sends it back and as soon as tracking shows you've got it back ebay system will auto refund the buyer.

ALL PROTECTION FOR EVERY BUSINESS SELLER HAS GONE!!!!

NOTHING A BUSINESS SELLER CAN DO AT ALL!!!!!

It's not because you are a business seller. It's because you accept returns and eBay has made a change in recent months where returns are automatically accepted when the seller has a return policy. They don't think buyers should have to wait up to 3 business days to get the return approved.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

carlmarxx · ‎12-17-2017

@missjen831 wrote:
@Anonymous wrote:
Yep i just had the same. buyer returning it due to change of mind because the lightsaber was lighter than they thought it would be!! what a total joke.

basically if your a business seller the system will autimotiacly accept the return.
the buyer sends it back and as soon as tracking shows you've got it back ebay system will auto refund the buyer.

ALL PROTECTION FOR EVERY BUSINESS SELLER HAS GONE!!!!

NOTHING A BUSINESS SELLER CAN DO AT ALL!!!!!
It's not because you are a business seller. It's because you accept returns and eBay has made a change in recent months where returns are automatically accepted when the seller has a return policy. They don't think buyers should have to wait up to 3 business days to get the return approved.

Ebay doesn't own the items being sold on site . Again read Ebay UA purchase section ! they claim just a venue And stated very clearly they are a hosting site only ! that the seller can set all terms of sale of when transfer of owner ship to the buyer . Be has both Ca. and Ut. Contract law . If sellers would wake up and use power they have in ebays UA gives them , then ebays MBG is voided a long . U.S. no law that require mail order dealers to take returns . they can set what type of return policy they offer.

missjen831 · ‎12-17-2017

I'm not sure what any of that has to do with my response? The sellers I was talking about have set their own return policies, they accept returns. That is why eBay started automatically approving the return for the buyer. If the sellers return policy, that again the seller has chosen, is "returns accepted", eBay sees no reason for the buyer to be left hanging for 3+ business days waiting for a response. And legally online merchants DO have to accept returns in some situations and there are also state laws that eBay must follow. eBay isn't violating any law with the money back guarantee, it complies with federal law. Under federal law, merchants have to take back SNADs.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

fern*wood · ‎12-17-2017

The sellers this is really messing with are the ones with a so called return policy but add they only accept returs for not as described. I think this is one way ebay has decided to deal with this problem.

jmhboots · ‎12-17-2017

I have to agree with you on this completely. I an realy thinking about taking the $20.000 they get from me to a different selling platform. I was really happy with ebay till this year. They have made so many changes it has my business off by more than $5.000 this year. My sales started dropping last year when I lost my Power Seller status because I combined an order on 9 items from a single customer into 1 box. Because that 1 box was late from storms we had here, they counted it as 9 late shippments. Sales have been going down more and more with their continued changes on how to list and all their controls. I understand it is their platform but even their profits are going down. That should tell them they are making changes that are wrong for business. I should not have to accept Returns unless I agree to it, most times I will. Since I have Buyer pays for returns, they should have to pay for retruns, not ebay then bill me later. Since they pay the shipping on purchases, and I spend that money on their shipping. That is not a PROFIT to me it is a PROFIT to the shipping company. Therefore that should NOT count as profit I made for ebay to bill me for, it's not a profit, it's an expense. IRS already hits us on that on our taxes. I do not understand why they feel they have to make changes every quarter. They should focus on what is and make it better for the Customer and the Seller. I am really frustrated because when I first started my business was growing every year. Now, not so much. I am struggling with Expenses because of dropping Sales.