I got this message from ebay today:
"Hello rivertown-pickers,This is a reminder about the importance of providing eBay’s IOSS numbers for shipments into the EU in cases where eBay has collected VAT. We have identified that in at least one of your transactions eBay’s IOSS number was not provided correctly to your carrier, and your buyers may have had to pay VAT again on delivery. eBay collects VAT from buyers on shipments into the EU with a consignment value up to EUR 150, when the goods are shipped from outside of the EU, and the transaction concludes on eBay. For these shipments you must electronically provide eBay’s IOSS number to your carrier. Please find below some tips as well as answers to the most common questions. Where to find eBay’s IOSS number? eBay’s IOSS number is always shared in your order details, in APIs as well as in the Orders Download Report. The number is the same for all transactions and should be used only for shipments through eBay.How do I pass eBay’s IOSS number to my carrier?When you provide the electronic customs declaration with your carrier there will be a field to enter the eBay IOSS number and declare as VAT collected. Please contact your carrier for more information.What happens if it’s not provided at all/ not provided correctly? Your buyers may have to pay VAT on delivery which may lead to buyer friction. Most buyers are opening claims in these cases. Is it sufficient to print eBay’s IOSS number on the shipping labels? NO - carriers will only pass the IOSS if it is submitted in the electronic customs declaration. If it is printed on the shipping label the carriers will not pass the data. If you’re using the eBay label platform, eBay’s IOSS number will be automatically shared with carriers. Please contact your carrier to understand what information they require. What can I do if my carrier is still not ready? We recommend you to use eBay’s GSP to ensure a seamless buyer experience whilst you and your carrier update the systems. Important Links: Learn where to find eBay’s IOSS number in APIs: https://developer.ebay.com/ Learn about EU VAT changes: https://www.ebay.com/help/selling/selling/vat-obligations-uk-eu?id=4650 Watch our Webinar: https://www.youtube.com/watch?v=a-LkOcA93pw Sincerely yours,Your eBay Team"
Funny thing is, I only use EIS to ship internationally (using ebay's label generator) so I'm guessing ebay messed this up somehow.
