Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

eBay International Shipping to Brazil

A buyer from Brazil is trying to purchase an item but can't. Seems Brazil is excluded from buying from me. My ebay site preference show exclude shipping locations is zero. All countries are turned on. Why can't people from Brazil purchase my items? I...

Ebay shipping label for expensive items

How do you use Ebay's shipping label to keep the tracking on Ebay's radar while also adding insurance to protect your item? I just sold an expensive item and purchased the Ebay label to keep the tracking within Ebay. I have read on the Ebay site that...

how to delete shipping addresses

how to delete old shipping addresses

Resolved! SPORTCARD GOING TO CANADA

I WANT TO SHIP A SPORTCARD TO CANADA MY SHIPPING LABEL PRINTED E. INTERNATIONAL DELIVERY CS/PO BOX 7921 ELK GROVE VILLAGE IL. WILL THIS CARD MAKE IT TO CANADA CUSTOMER I LOST WON LIKE THIS A COULPLE MONTHS BACK . I HAVE A TRACKING NO. I BELIEVE IT GO...

eBay's shipping insurance is a scam

I sold a $950 item and paid for the ShipCover insurance. The buyer chose USPS as the carrier. I labeled the box and dropped it off at a local shipping store and obtained a receipt. The item then disappeared. After two weeks, I refunded the buyer beca...

Shipping Down?

Is shipping down?

Shipping Error

Is something going on with Shipping today? I have never see these two messages before.

Resolved! Double postage

I inadvertently purchased two shipping labels for the same item. I had to edit the weight but had already hit the button to purchase the label thinking it was just going to take me to the page to edit. The extra postage will be more than the item sol...

Resolved! My buyer paid already but wants refund because he did not realize my item was for local pick up only

His payment is on hold. How do I do this? And can I change my item to will ship if he has already paid but payment is on hold?

International Shipment Not Delievred, Getting ready to get screwed again.

Here we go again...shipped an international shipment using the Ebay international standard delivery service. Item arrived at sorting center and of course disappeared and hasn't been delivered. Here's the issue: when you print a label for this service...

Random Eyeliner from CS@OrangeConnex.com

I received a package in the mail today of some eyeliner I definitely didn't order. The shipping label says it's a UPS Mail Innovations label with a USPS tracking number. The sender address says it's from Louisville, KY. After reading through some thr...

seller needing help to understand how to pay for a return

Seller is willing to pay for the shipping, but is having trouble finding the answers on how to do so. Is there a phone number he can call?

Ebay Standard Envelope Tracking Not Updating

So this has happened with a few lots I sent out last week, and could possibly keep happening. My orders with Ebay 20$ Standard Tracking for trading cards is stuck on "Label created" and never updates past that. One buyer messaged me asking if I sent ...

Hello I have two items/orders that have never arrived and now it's past the 90 days.

Hello I have two items/orders that have never arrived and now it's past the 90 days. Tried to message the seller and have not heard from them Am I just Out of luck on this orders because it's past the 90 days? I can't find anyway to contact eBay supp...