eBay

revitnow · ‎01-03-2019

Hi anyone

I have sold Gold Made jewelry, 5000$ worth. Put it in original Selfridges box and tape it well.

Sent with UPS signature req service.

When buyer receives the package, instantly texts me about empty package recived 😞 10 years on ebay and i have not seen such cases for sooo long time already!

im 5k feedback seller , buyer is 250 feedback woman.

what should i expect and do? I have already contacted UPS and they started investigation, however i dont believe they will help me to bring my money back.

I also dont believe someone empty the package on its way, it was delivered so instantly plus ive been sendign that stuff many times before with zero issues!

Please advice me what shall i do in case if buyer states an EMPTY package received. Also are there any services like eBay pitney bowes who repack packages and can assure i really posted a thing!?

i understan, not much i can do now, but how to protect myself in future against these risks?

princess_phones · ‎01-04-2019

Why does it matter that the buyer is a woman?

impalajohnny · ‎01-04-2019

Packages are sometimes opened and emptied by employees. Allowing the empty package to continue tracking through the system hides where the item was stolen and calls into question if there was ever an item to start with. Stealing the whole thing would cause the tracking to go dead in someones custody.

Best thing to do is file an insurance claim based on what your buyer is saying. UPS shipping comes with a free $100, hopefully that covers your item. You have no way of knowing if the package arrived empty or not but if the buyer makes a habbit of empty package UPS will get after her.