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Resolved! Refunds, INR, Service Metrics and Postal Disputes

Customers from Canada requesting refunds for items not received. Canada Post issues this statement recently (see attached photo). While we can understand that the customer is frustrated, why should we, the seller, be penalized for unionized postal di...

ZNLOGIC SHIPPING

Has anybody else had packages that they didn't receive and were shipped by ZNLOGIC? I'm recovering from knee replacement so I am home all the time. The tracking for my package states it was delivered on 1/16/19, but it wasn't. Seller is no help. Won'...

Anybody else having problems with Stamps.com since update and new postal rates?

We use Stamps.com because we sell online through other venues in addition to eBay. This past Monday, after updating the application in line with new postal rates, we shipped out two guitars. On the page where we input the shipping details it came up ...

Another "Buyer broke item" case, but hear me out on this one..

So I sold a DVD recorder to a buyer last week, higher ticket at around $160. The item was fully tested and fully functioning prior to sale. After receiving it, the buyer acknowledged the recorder "worked for 5-6 days, then stopped working". I have th...

Resolved! Did USPS First Class Rates Raise Again?

A few days ago, 3oz packages would cost around $2.76. Today when I was purchasing another label, it cost me $3.09! I noticed how the rates went up a few weeks ago and, although it hurt me, it wasn't all too bad. However, now at $3.09, the shipping en...

Resolved! Damaged Shipment

I just heard from my customer that their item arrived damaged. He sent pictures of the box and damaged item. So my question is, how do I file a claim with USPS? Or does the customer have to file the claim? Thanks

Purchased item and received an email it was sent but....

Okay so I order this and the recieved a notice that its shipped but on usps its saying it's not at the post office and the seller wont respond to my messages. So I looked to contact ebay and I saw this on the tracking page and I'm not sure what that ...

eBay Money Back Guarantee, how does it really work? Is it any good?

How is the return policy warranty on Ebay working? If you get ripped off buying software for $100 and the serial is no good, and you can not use it at all for example?How does it work? Is it a lot of hassle for me as a buyer and usally the seller get...

Resolved! Seller not responding to emails

Hello, I've sent an email to a seller, telling him that I was interested in a product. He replied by explaining me that I was out of the country location for the sending, and that I's be charged if I still wanted to buy the product. As the prices cos...

Purchased item and received an email it was sent but....

Return loophole allows seller to return less thjan what was paid and prevents dispute

I purchased an item listed as 5 pounds of lapis lazuli rough. I received 1 pound + a random polished stone that weight 5.6oz. Since the seller didn't send me what I ordered, I opted to return it. I initiated a return using the return feature and was ...

I suddenly cannot print postage! Any suggestions? Jan 30, 2019

I find myself suddenly unable to print postage labels. I've tried both through the initial purchase page and through the reprint page. In both cases I get a blank for the PDF file. I can see the label when I choose "open in another window" from the r...

Help with seller who sent me wrong item (I bought 3 different items, received 1 item, not mine)

So I know this happens, but the seller seems inexperienced and clueless. She asked me to initiate a return for the 3 items I purchased...then came back and said eBay was making her pay for 3 separate return labels and she wanted me to combine them in...

No Mail Delivery Or Collection Today In Omaha & Surrounding Areas Due To Severe Cold

Local Radio and Television Stations have announced early this morning, Wednesday January 30, that there will be no collection or delivery of mail today in Omaha, Nebraska, or the surrounding areas due to severe cold.

Resolved! Can I subtract shipping from refund on wrong address?

Hi. Someone with 0 feedback bought an item from me (account created on the same day). I used ebay shipping label and printed exactly the info provided by the buyer. Because of the 0 feedback, I bought signature confirmation. Now USPS tracking says no...