Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Seller no longer exists, item returned, no refund given

I am really struggling to get my refund for an item I purchased in February. There are no links to assist me so hence this discussion. I returned an item the correct way, the seller accepted the return. I sent registered post and the item was signed ...

Resolved! Buyer wanting to return

Hi Buyer bought a used clothing,she says the sleeves are dirty and because I didn't describe it she wishes to return it. I have no return policy. Item was not damaged.Ebay policy is if the item is damaged or not as described. My description was it wa...

How can I postpone shipping at buyer's request without messing up my stats?

A buyer has won and paid for an auction, but asked if I would combine them with other items he has bid on, at the close of their auctions on Friday (if he wins them). I agreed. I guess I could go ahead and purchase the label now, with the postdated s...

The hardest way to get support from Ebay

Hello. Sorry for this but I need to speak out.I bought an item and the estimated delivery was Wednesday, December 26, 2018 - Tuesday, February 5, 2019.So far I have not received anything and in the order details the item does not appear in transit wh...

Buyer opened "Item not received claim" on $200 Item. Tracking doesn't show a Delivery Scan! Help!

Ok, so on March 1st I sold an Item for $200 to a buyer with accepted best offer. March 2nd I ship out the item to his Ebay Verified Address and all is great. March 6th Item reaches his post office and goes out for delivery. Then nothing after that, N...

Change in USPS Tracking Info that may not have good results

I have noticed recent tracking now alerts you as to whether or not the item is on time. Now it states, In Transit, Arriving late Or In Transit, Arriving on Time This calls attention to whether it is late or on time, which may not have good results as...

Afraid I Got Scammed?

Yesterday I had purchased an item from a seller and I checked back to see the status. It says it has shipped (although no tracking number) and I see it in my purchases. However, when I click on the item, it says "We're sorry, the item can't be displa...

Resolved! problem buyer

hi i am new to ebay and posted and sold my first item a couple weeks ago. the buyer didnt pay so after reading all the policies and procedures i opened a non payment. he then paid. every day for the next week i messaged him to inform him step by step...

Seller fixing there profiles

Item gone to GSP and off to Spain even though the delivery address is UK to UK?!

So confused. Sent parcel through Myhermes and eBay added a GSP tracking number to it. The very next day I check how the parcel was getting on and it was delivered and signed for. Tracked the parcel via eBay and it says it's going to Spain? Myhermes a...

Ebay shipping table rates more expensive than paypal & usps.com march/2019

Ebay shipping rates are WRONG, found out that a package (3.5lbs - 13x11x2.5") will cost me $17.61 from PA (15210) to NJ (08857), paypal and usps.com will charge me $8.81.Tried several states around mine (OH, VA, NJ, NY) all overcharge a lotHowever sa...

Refunding Shipping Cost

I sold and item and the buyer did not like. When it is returned and I refund money do I have to return the shipping cost?

usps shipping services

hello everyone, I've been selling for a couple months now and been trying to sell small things (headphones, phone chargers, phone accessories or some cosmetics) so I can use first class mail and just package it in small-medium padded envelope and sen...

Resolved! USPS Awaiting Item Still

I ordered and paid for an item over a week ago. On the 31st, the shipping info was posted. However, since then, all it has said is, "Shipping Label Created, USPS Awaiting Item," with no further updates. The seller lives in the same city as me, so if ...

Help with orderd that has been Shipment Received, Package Acceptance Pending for days.

Hello I have a question. An order was shipped Tuesday has been in accepted but has Shipment Received, Package Acceptance Pending since. I did talk to the post office customer service about this but didn't open the cause due to being the buyer. The re...