EIS program works for most of my listings but not others...

[comix33]

Hello, I have 274 listings & all should be eligible for EIS program. I have all my listings under the same business policy with no exclusions, 214 show up as shipping internationally while 60 listings show that I only ship to US. How can I fix the 60 listings to show up for international buyers under the EIS program as well?

[stainlessenginecovers]

There are some glitches in the EIS exclusion system.

What are the values of the items?

What is the category they are listed under?

[comix33]

Only a few items are above $500 which I see has been a problem there. Outside of like 5 pairs of shoes, 5 shirts all the others are listed under Comics/Graphic novels.

[stainlessenginecovers]

Want to give me a few item numbers for example?

I know that

a.) items over $500 were not included originally, and now-even though it's up to $2000, many items originally listed and excepted by EIS are NOT be updated to 'now include'

b.) Items that countries were first excluded; and now 'not' (per the seller) are NOT being updated to now include. 

One of the ebay reps is looking into it for me as well. 

[comix33]

For example

225638726495    This item enrolled correctly into EIS 

225678984158     This item only will only ship to US

Both under same business policy, same category to sale under.

[comix33 · Accepted solution]

Solved! If you are having this issue, go into your business policy and just add an exclusion under international shipping and it fixed this for me. 

[wastingtime101]

Re: $500 vs $2500 @stainlessenginecovers 

Latest update from eBay:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/EIS-not-working-on-items-over-500-technic...

[stainlessenginecovers]

@wastingtime101 

Thanks for the tag.

My take: ah...the 'invisible' "algorithm' deal again. 

I can see that being an issue with the 'over $500' deal since EIS is basically 'covering all refunds'.....

but what about the $100 item and $40 item NOT being shown? (as is with MANY of my items- a seller that has been selling the same items for 12 years??) 

[fixxons]

Hey there, I'm having the same issue and would appreciate some tips. By adding "an exclusion under international shipping," did you edit your exclusion list to exclude a few locations and that solved it? I tried that and have had no luck so far, so I'm just curious to see if I'm attempting the fix correctly or not.