Recently, a buyer has purchased two products from my store and opened a return for each one *immediately* upon delivery. He has claimed that the products are defective/damaged although these are products purchased from authorized dealers and they would never provide faulty goods, especially straight out of the box.
As bad as that is, it gets worse. Much worse.
-I have asked for photos to substatiate the claim, but he claims he cannot do so because his poor broken phone does not work. There is no explanation given why he cannot use a different/someone else's phone.
-Next, I offer a replacement, because of course if this was sincere, the customer would be disappointed but would still want the item (one of them cost almost $300). He declines.
-He then says he no longer needs it, although the order was placed literally two days before the return was opened up. He insists that the very same product was purchased on Craigslist instead.
-Sure. So I then offer to beat the price he paid for it there, but he will not take up the offer, as he'd rather pay a higher price and not have the security of Paypal and Ebay to cover any future problems the product might have.
-Next, I reluctantly offer a chance to have the package picked up from the guy's house. He is adamant that this not occur for several unconvincing reasons...one of them being he is apparently never home, because he works 7 days a week, 12 hours a day.
-Okay, so I offer a chance to schedule the pick up at a time and place of his choosing, yet he claims he is only available after 10PM because of work. If that were the case, then he could not drop off the box with UPS if I gave the label he wants, because they the UPS store is not open after 10PM...and the box is much too large for a 24 hour dropbox.
-At this point, I also offer an opportunity to have the carrier pick up the box from his place of work, but magically they do not allow the carrier to service the building because it is gated. So apparently his workplace never receives mail in other words.
-I then ask for the workplace's phone number and address so I can contact them to see if any arrangement can be made, but he refuses to provide this basic information.
Why would somebody be so unwilling to cooperate, if they are seriously trying to return an expensive item? Nothing but evasion and excuses for a simple task that takes one minute. I offer any time that is good from 8AM to 8PM any day for the next three weeks, but he insists that only me uploading a label will suffice. There is way too much fraud going on though, so I have pick ups take place for items of certain value. What should be done at this point?
