Shipping

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Tracking info update

Hi all, we've received word from our Shipping team addressing the issue with USPS shipping labels showing delivered already. UPDATE: "Transactions impacted by this issue will display accurate tracking events on eBay, although the USPS website may sho...

Refunded buyer, buyer didn't return product. Decided to keep it & return part of payment. Never paid

A buyer bought my product. It was broken when it arrived。 Like a fool I didn't ask for proof, but I'm pretty sure that part was true (for reasons). I offered partial refund which was declined. Ebay automatically opened a case and told me I had a few ...

Buyer opened return item case, now won't respond

I sent a buyer the wrong item. We worked it out via ebay messages that she would keep the original item and I would send the correct item (shopping tote bags - we aren't talking huge amounts of money here). She opened a return item case, so my paymen...

Returning a shirt that was listed as the wrong size

Seller listed Shirt as a size small. When I received the shirt it is a size medium and doesnt fit me at all. Requested a return since seller listed the shirt incorrectly, but was denied. Now what? Doesn't seem right that I would end up being stuck wi...

Can a buyer change their shipping address before paying their invoice?

I had a buyer accept an offer from me with FedEx Ground shipping. After sending them an invoice I realized that their address was a P.O. Box and FedEx doesn't deliver to P.O. Boxes. My question is, can a buyer change their shipping address before pay...

USPS shipped to wrong address

I sold an item, used eBay shipping where I was able to print out USPS label. Customer emailed me and said tracking info showed it was delivered. Tracking info shows it was delivered to Smyrna TN 37167, the shipping label I printed out showed to be de...

How can I protect myself from the bait and switch scam?

Hi. The bait and switch scam has been making me worry over the past week. I buy used phones and sell them on ebay for profit. It helps me gather a lot of money for my college education. Though after I heard about the bait and switch scam I feel like ...

Returned an item and seller won’t credit me

So I orederedan I watch from seller , wife didn’t want it so he said I could return it. So I thought I didn’t need to have a return case open anymore if he had agreed , so I closed the clase and now he or eBay will not help me get my 350$ back ? Any ...

Buyer asked if something was included, told them it wasn't and returned because it wasn't included.

I sold a pair of wireless microphones. I said right in the listing that I didn't have the receiver. Buyer even sent me a message asking if the receiver was included. I told them it wasn't. They ordered the item and then promptly returned it because "...

Can I be reimbursed for a return shipping label since the item I sold wasn't defective?

I sold an item and specified "no returns" on the listing. When the buyer received the item they claimed it was defective. The buyer said they were getting an SD card error, but didn't specify what it was and couldn't tell me the error code or any tec...

Resolved! Delivery Confirmation from USPS

Buyer claims non delivery of item but I have a USPS confirmation tracking that item was delivered. USPS will not pay claim because they said the item was deliverd and customer wants his money back. Under the Buyer Protection Plan, Money Back was issu...

New Seller- Issues with Returns

Hi. I am fairly new here. I sold a few things a few years back & recently started up again . I have already had a couple issues with returns and felt a little lost. I just wanted a little feedback on when ebay will support a seller because I am losin...

Resolved! Late and shipped to the wrong country. How can I get a refund?

Bought some cosmetics for $40. Seller actually shipped the item 1 week later after submitting the tracking number. Plus he sent it to Canada instead of Ukraine (which is like 2 different continents).Seller says that it's common with Israel Post and w...

Return Shipping Label with prepaid pickup charges?

I purchased an item but the seller sent me the wrong item. It arrived in a huge box that won't fit in my car. I began the return item process with eBay. The UPS return shipping label I received does not cover pickup charges which UPS charges extra fo...

Request for combined invoice of Cart items not available with phone app

Does anyone know why the cart function that allows buyers to request combined invoice does not work with the phone app? I have had many buyers say they cannot request combined invoice and they are all using phone app.I went to my phone app and added ...

Issuing a refund after two months?

Hello. I sold an item to a person. The post office lost it. Its been over two months. The buyer has been very patient waiting for it. We finally decided the item is never going to get to him. I want to give him a full refund however under the sold it...