Combined shipping, 2 buyers, can't separate orders, very complicated
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‎07-18-2024 03:50 PM
I have 4 sold orders.
The second buyer asked me questions about an item. He wanted a sheet of stained glass cut a larger size than what I had listed. I told him the glass was already cut at the smaller size. He messaged me again and said he wanted 2 of the glass in the larger size, then immediately went to the listing and bought the smaller size. I have been messaging him ever since and asked him if he meant to buy the smaller glass. No answer back.
Buyer 1 . Placed her first order before noon today and I shipped it. An hour ago (5 hours after the first purchase) she bought 4 more items in lightning-speed succession and paid immediately for each one (somehow 2 did get grouped together as one order) after purchasing.
So now I have 4 orders showing up as paid and needing to be shipped. I have done combined shipping before after the buyer paid. No problem. But this time when I try to combine the 3 orders for buyer 1 it only allows me to buy labels for all the orders. Several times I tried to select just the 3 order buyer's items, but each time it includes the other buyers item as well to purchase labels. I can't even print a packing list for the 3 orders after I combined them. It will only let me print them one by one. Neither buyer is fond of communicating.
Help
Combined shipping, 2 buyers, can't separate orders, very complicated
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‎07-18-2024 03:55 PM
Cancel/refund orders for reason of 'problem with address' (since the person at that address is either difficult, trying to 'steal' from you, doesn't understand that they needed to CLARIFY what they COULD and COULD NOT get from you etc.)...then add that buyer to your Blocked Buyer List so you won't have to deal with them ever again or....
Click the order- phone number is shown- call them and explain what's up.
Regarding 'combined'- if buyer puts in 'cart' then that order is 1 order.
Sellers do NOT have to 'combine' other orders- that would be
1.) up to you
2.) refund ONLY if it required less $ to ship that what they paid (be sure to include packaging materials, 15% ebay Final Value Fees etc.)
Combined shipping, 2 buyers, can't separate orders, very complicated
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‎07-18-2024 04:00 PM
He's not trying to steal from me. Believe me. That isn't the problem. He just doesn't communicate quickly.
So are you saying if other orders show as paid, you have to buy labels for all of them at the same time?
And why can't I print a correct packing list for the multi order woman?
Combined shipping, 2 buyers, can't separate orders, very complicated
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‎07-18-2024 04:34 PM
Can anyone answer my last 2 questions?
So are you saying if other orders show as paid, you have to buy labels for all of them at the same time?
And why can't I print a correct packing list for the multi order woman?
