Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer doesn't pick up calls of our shipping company.

We shipped the item to the buyer which was supposed to be delivered on 3rd February, but the buyer is not picking up the call of his local shipping company to which we are facing problem in delivering the item, or the buyer has also given negative fe...

Returned defective item - Customs fee

I purchased 2 items from the same seller. One of the items arrived damaged. I informed the seller and ebay about the damage and I was given the return label and started the process. After about week, Ebay issued the refund. I contacted the seller as ...

Puerto Rico is not classified as part of US by Ebay for many years

its 2024 and the same issue continues, items cannot be shipped to Puerto Rico due to ebay's classification of it as part of the Caribbean. However as a U.S. territory, Puerto Rico uses the same postal system the USPS as the other 50 states. And shipp...

problems with global shipping

hello, has anyone come accross this before.....im an experienced ebayer for more years than i can count and have always used global shipping......i had a buyer who wanted my item but not pay the postage....so i phoned ebay and they told me what to do...

I am listing a few of the same item.

I am selling small lots of the same item. 1 - How do I list 15 or more under the same listing?2 - The mailing is an standard size first class envelope, It is about $0.99 and I do not see that option.The website does not allow me to charge that as pos...

Resolved! UPS Calling for Me to Pay Import Charges

I shipped an item to Canada before Christmas, and it had failed to deliver once because the fee was not paid. Then the next day, they were able to deliver it. Now, a more than a month later, UPS is calling me to pay the fee of like $43. There is a li...

Filing claim for damage with USPS when using Ground Advantage

I am supposedly insured up to $100 for Ground Advantage but when I tried to file claim the website stated not elegible. Anyone filed a claim for GA?

Delivery estimates

Hi Everyone, Is there a way to adjust ebays' "Estimated delivery" or the new ' Delivery in 2 to 3 days" on our listings? Their estimates are just not realistic. I have a handful of sales in-transit now that are all technically late. These estimates m...

USPS major delays processing out of Knoxville, TN

Just a heads up to any buyers and sellers. After speaking with a few of the USPS employees, there are quite a large amount of delays from certain days. Not gonna go into detail, but the reason is infuriating. We have about 60 packages/envelopes from ...

Missed shipment

I missed shipping part of an order, how do I create another shipping label to ship it?

No delivery date estimate for my order...

Hello, Order confirmation email received : without delivery estimate date , order shipped untracked with no delivery estimate date as well. I am trying to find out how long do I have to wait for my order and if it is even possible to start a item no ...

Resolved! USPS robbed me again...

It's happened again. This is the second time USPS has done this to me... I sold an item for $9.99 with free shipping for the buyer. I printed the label through Ebay...USPS Ground Advantage $4.77 shipping charge. Today I received a message through Eba...

Resolved! Packing slip is listing the wrong shipping price and total

I am trying to ship a book that was paid for. The book was $15.00, the shipping was $5.38, which is what the buyer paid. The packing slip is showing that shipping is $24.74 and that that the order total is $39.74. I do not want to sent this inaccurat...

Frustrated with EDDs

Just a vent - skip this one if that annoys you. I'm frustrated with eBay EDDs (estimated delivery dates). I offer 1 biz day shipping on most items. All my sales coming in today, Fri Nov 22 are scheduled to ship Mon Nov 25. I do not ship on Saturdays....

USPS closed Monday February 17th

USPS closed, again.Another holiday 25 years selling on ebay and another 15 doing mail order.I've never had as much mail missing in the system as I do today.