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Combined postage information

Hello all,

can I combine multiple parcels to the same address using one qr code?

buyer paid for multiple items separately without contacting me for combined postage. So I’ve had to but two separate qr codes. 

it happened a few weeks ago with a different buyer,  I sent his 2 items in the same postage bag but used only one of the qr codes he purchased and I paid for.  Then he tried it on saying he didn’t receive his other parcel even though he did because I didn’t use the other qr code that I paid for, but it showed up saying not delivered from the tracking. 
So just asking is there away around this if buyer buy separately again for same address. 
thanks. 

Message 1 of 5
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Re: Combined postage information

Yes you can. Click on orders>then click the box on the items the buyer purchased>which then you click the shipping tab above it>Get shipping label. Then click combine ship both items which you then type in the weight and dimension.

Message 2 of 5
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Re: Combined postage information

@lfc20william  You buy postage, not QR codes. You can use a QR code at the post office to have the postage label you bought on eBay printed there, rather than you printing it yourself. 

 

With that cleared up, if you pay for two separate labels, you need to cancel one of them if you are not going to use it. Otherwise, eBay sees it sitting there as valid postage. In your case, if the QR code isn't scanned, it looks to eBay like you never shipped the item associated with it. eBay has no way to know that you put it in the box with the other item. This sets you up for a buyer to claim they never received their other order and there is nothing to disprove it, so you lose. 

 

If a buyer does not buy their items together, you can still combine the order following the directions @bonanza125  gave you. If the buyer was charged separate shipping for each order, you can then decide if you want to refund them part of the overage. I personally don't do that, but some sellers do. 

Message 3 of 5
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Re: Combined postage information

Thank you very much for your reply. This helps a lot. 

Message 4 of 5
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Re: Combined postage information

This helps a lot thank you very much for your quick response.

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