10-29-2019 02:33 PM
I was charged for returning an item. The seller sent a prepaid return label. I did not see it was prepaid and I bought postage to return my item. I was still charged an additional 6.75. I can not find a way to send Ebay a message. Any help is appreciated.
10-29-2019 04:04 PM
@wkinggal1976 wrote:The seller sent a prepaid return label. I did not see it was prepaid and I bought postage to return my item. I was still charged an additional 6.75. I can not find a way to send Ebay a message. Any help is appreciated.
Was the 6.75 in addition to what it cost to buy your own label? Or was the 6.75 what you spent to buy your own label.
If the buyer supplied a prepaid label and you overlooked it then, frankly, that is your error and no one owes you a refund.
If you were charged 6.75 in addition to your own cost then a call to CS would be in order. I don't think there is any one to "send" (email?) a message to that would help.