Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Hello please help and advice

Spoiler (Highlight to read)Spoiler (Highlight to read)Hello i have open an item not received case after more than 1month from shipping date now its updating on the tracking but still not received the item.Do I need to closed the case or wait until I ...

Printing Half Page Postage labels now a problem

Ebay has added tracking on the bottom of the (Priority) postage label page. The bottom half of the page used to be blank. I use half page stick-on labels. Now my self-sticking labels are wasted with tracking information that I do not need. The tracki...

RETURNS! RETURNS! RETURNS! What Is The Most Profitable Strategy Long Term?

Good morning everyone! I am a fairly new seller on here. I started selling things on Ebay regularly in July 2019. I have made a lot of mistakes and made a lot of improvements over the last 8 months. When I started selling I quickly adopted the (No Re...

Buyer says item does not fit description.

So I have recently sold a shoe for around $1,000 and shipped it to the buyer no problem. When the buyer received the package he said that he didn’t like the material the show was made out of. Is that my fault for not putting what the shoe is made out...

Shipping return to sender

USPS returned first class package. Return to sender. No Problem and everything thing is correct. Even buyer confirmed address.Why should I have to re-pay postage if the post office can't read and do there job..?

Buyer requested return and refused delivery

Hello, A buyer bought an item from me. I offered free priority usps shipping. While the item was in transit to the buyer, the buyer requested a return with the reason of "changed my mind". eBay auto accepted the return and is currently in "progress"....

Resolved! USPS labels timeframe and using a regular mailbox

Hi all, I'm a new seller and I'm wondering how strict the post office is with their regulation that packages need to be shipped on the same day that the USPS label is printed. I'm planning on printing labels for small packages the night before, and t...

PROPER packaging for record albums

It's sad that in 2020 I feel the need to remind LP/ vinyl/ record sellers on ebay about the proper way to package a record. The last two purchases have arrived flat boxed. That means it was not a standard LP box that should include a sheet of bubble ...

Resolved! How long can I continue to use GSP?

Can it still be used until you are forced into Managed Payments with eBay? I am so confused......

Combined shipping for eBay Global Shipping program

Does anybody have a good method for combining purchases for the Global Shipping Program?Does the new eBay international shipping allow for combined purchase?

Shipping price question

I apologize ahead of time as this may seem to be silly to ask, but I just can't seem to find a concrete answer. I haven't sold on Ebay in a few years. I was looking at the value of some of my PS3 games and decided I'd sell some. Before choosing shipp...

Resolved! Buyer asks to hold package - any solutions yet?

With the rise is packages being stolen from porches I have also had a rise in customers asking to delay shipping so they will be home to get the package. The accepted solution I see on these boards so far is to cancel the sale and wait for their retu...

Shipping discounts

When you ship through the seller hub one at a time ebay tells you how much you save shipping through them. Sometimes it can be a decent amount, 30-40%. I see shipstation and a few others claim to have low rates, would I actually save any money using ...

Buyer escalates return before my grace period is up.

This is an FYI, I called ebay and they can confirm this is a site issue (something I noticed last week or so). Many times when a buyer uses the ebay return shipping label and ships it out, it will not upload to ebay. So no one will know the item was ...

Buyer shipped item to a different address after receiving and now trying to return

This is my first return request and wanted to get some advice before doing anything.I sold some sneakers about two weeks ago and didn’t have any problems and received good feedback from the buyer once they received them.About two weeks later they com...