Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer asks to hold package - any solutions yet?

With the rise is packages being stolen from porches I have also had a rise in customers asking to delay shipping so they will be home to get the package. The accepted solution I see on these boards so far is to cancel the sale and wait for their retu...

Shipping discounts

When you ship through the seller hub one at a time ebay tells you how much you save shipping through them. Sometimes it can be a decent amount, 30-40%. I see shipstation and a few others claim to have low rates, would I actually save any money using ...

Buyer escalates return before my grace period is up.

This is an FYI, I called ebay and they can confirm this is a site issue (something I noticed last week or so). Many times when a buyer uses the ebay return shipping label and ships it out, it will not upload to ebay. So no one will know the item was ...

Buyer shipped item to a different address after receiving and now trying to return

This is my first return request and wanted to get some advice before doing anything.I sold some sneakers about two weeks ago and didn’t have any problems and received good feedback from the buyer once they received them.About two weeks later they com...

eBay international standard delivery cost not showing on shipping calculator

was a week or so ago when I looking at the shipping calculator now that I am thinking about testing this new program out i'm not getting the rates for it only normal USPS First Class Parcel...any one else having this issue?

Double refund on dispute!

Hello everyone! I need your help how can I be. I sold the product on ebay. The parcel was lost somewhere in the mail and the buyer opened a dispute. The buyer’s payment after the opening of the dispute was frozen and was awaiting its decision. Ultima...

Is there a program to compare shipping quotes?

We are a small company and we have accounts with USPS, UPS, and Fed-Ex. Our current process is that on every order when we go to ship I have to type in the address, weight, and dimensions, and then find the best shipping quote. This can be very time-...

FedEx claims

I used FedEx Ground with ebay label not paying for extra insurance to ship a Canon i9900 large format printer in original box. I dropped the printer off at a Walgreens drop-off center and received receipt by email. Walgreens scanned the box out of it...

Resolved! the seller shipped to the wrong address

Hi I have an irritating issue with the seller. Even though the seller is new to the ebay, the deal was too good to avoid. Before and After purchasing, I have asked the tracking record but the seller did not update the record till I opened the resolut...

Carrier scan called incorrectly "late" by ebay for US federal holidays

eBay is incorrectly showing that there was no on time carrier scan for all the items I shipped on Tuesday February 18th after the Monday February 17th US federal President's Day holiday. This is affecting my on time shipment record. This is not the f...

Buyer asked me to change a fedex shipping address.

This has happened a couple times recently, does anyone have experience on how to handle this? I printed this particular label using eBays discounted fedex rates. The buyer said they called fedex and said only the original shipper can change the addre...

usps drop off time limit?

The local post office tells me that when I use the USPS to post an item that I sell on eBay and prepay through the eBay site, I have only 24 hours to then drop off the prepaid package OR it is subject to an extra charge.Does anyone have any knowledge...

Return Policy and Money Back Gaurantee Hurting Small Business

I have been selling on ebay for 19 years. In the past 3-4 years, return policy changes and the ebay Money Back Guarantee Program have become more and more troublesome for my business. I am a graphic designer and I sell vinyl graphics and wraps that a...

When sent to another address

The seller sent to the address of the fraudster, I opened a dispute that I did not receive the goods, but why did ebay refuse me? what the hell is going on?

WHAT HAPPENED TO PRINTER AND LABEL RECEIPT PREFRENCES??????????

What is with this **bleep** website man.... all I want to do i print a label... I see online as late as 2019 people could select their printer from a preferences page and print the label from ebay... WHERE DID THAT GO??????????