Can a buyer reopen a returns case?

[therunningman2006]

I sell my used gear on Ebay.

Sold some clothing, buyer wants to return as he believes they are fake (they aren't). I've sold the same item with no complaints.

My listing states I do not accept returns.

He has stated under his reason "just didn't like it'.

If I close this return, can the case be reopened some how? I am not a full time seller, I work full time and as such I will take the negative feedback if required.

[ittybitnot]

 buyer wants to return as he believes they are fake/He has stated under his reason "just didn't like it'.

What the buyer picked from the dropdown menu for the return request is what counts.  It does not have to be true, just that it indicates a 'not as described' reason.  What they added in the comments no longer matters.  It is not clear from your post exactly what happened. 

A "no return" policy on ebay does not mean a buyer is not going to get a refund from your proceeds anyway. 

If a buyer filed 'item not as described' you have a choice of funding the return shipping in hopes that you get your item back

or 

refunding the buyer and let them keep the merchandise for free. 

Be advised that the buyer is going to get the money back from you either way.  Simply 'taking the neg' does not absolve you from returning the money to the buyer.  eBay controls the cash flow, and they will do it for you. 

[therunningman2006]

Hi, thanks for the reply.

I'm not sure what isn't clear? The buyer has stated for his reason selection "just didn't like it". That is an option Ebay has presented him when he has selected his reason. It does go on to say 'you do not have to accept this return'. They have not selected 'item not as described' as a reason.

[classic_luxe]

"Just didn't like it" is a "Buyer's Remorse" reason which means you do not have to accept the return on eBay. The buyer then has the option of opening a case on PayPal which you would have to accept but at least the buyer will have to pay the return shipping fee in that circumstance.

[fab_finds4u]

You can decline a don't like it return. 

They only get one bite of the apple on eBay so they won't be able to reopen the case.

But as was pointed out they can go to PayPal and file a dispute there. 

And they can file a chargeback on their credit card. Because your return policy says no returns all they have to do is say I bought a counteffeit item from a sellerr who doesn't accept returns and I want to dispute the charge. They will get a refund and get to keep the item because you don't accept returns.  You could end up paying a $20 chargeback fee. No returns doesn't mean no refunds.

Why not just tell them you assure them it's not counterfeit, however if they're unhappy with their purchase to please return it for a refund.  It fosters good will. It resolves the problem. You can resell it.

[pburn]

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@therunningman2006 wrote:

Sold some clothing, buyer wants to return as he believes they are fake

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Reinforcing what was previously posted, regardless of what he stated under his reason, if he chose "Doesn't seem authentic" from the dropdown menu below, then it's a SNAD reason, not a remorse reason. The first five reasons on this list are remorse reasons (and even they don't really matter much anymore), and the bottom six reasons are SNAD reasons.

If he chose, "Just didn't like it" from the list, that's a remorse reason.

It's unclear from your posts which reason the buyer actually selected versus a comment added in the case.

[farmalljr]

There is no such thing as NO RETURNS. eBay has a MBG. If you accept the return, he has to pay shipping in a remorse case. If it's a INAD case, you pay the shipping. 

If he doesn't get a resolution he wants, he can then go to paypal or his CC company. In either case, you will have to refund him.

The deciding factor for him will be, how insistent will he be about getting a return.

[jayjaspersgarage]

I would advise newer sellers on ebay to think long and hard before venturing into the minefield of clothes sales.  The retail return rate for clothes can run as high as 30%.  Why wouldn't you expect the same thing on ebay or other on-line retailers?  

I occasionally will list a pair of jeans and cross my fingers that I won't get scammed.  The allowed write off for clothes thru Turbo Tax is sufficient enough for me to just donate donate donate rather than go through the whole process here to make a few dollars on clothing.

On the other hand if I had a connection to high end sneakers that could be protected with the authentication program with no risk of losing money my store might be called JayJamMasterKicks.

[jayjaspersgarage]

The other part of the answers you will get are that you may get a different similar item that is counterfeit / fake.  It happens all the time in retail.  Someone loves a certain dress, for instance, then returns it after wearing it ten times in a month just because "they changed their mind" just under the 30 day return policy with a receipt.  If they pay with cash they won't be found out to be a serial returner.  Getting way off track here but some people like to "rent" their way through life and scam the retail industry 80% of the time.