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Buyer requested Refund on shipping

I sold a statue a statue that would cost 40 dollars to ship usually with 50 dollars for shipping. And the buyer was at a Military address. So when I went to ship the statue and the postage cost me 17.60. Even though I had it listed with flat rate shipping am I required to refund the difference?

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Re: Buyer requested Refund on shipping

I think everyone needs to go back and read what Jen wrote.   Just like I missed the title of the thread, people are misreading what she said, or worse yet, reading something into it that simply isn't there.

Message 31 of 61
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Re: Buyer requested Refund on shipping


@missjen831wrote:

@buyselljack2016wrote:

@missjen831wrote:

@garmentvarmint2004wrote:

NAMA..

 

No,  you are not REQUIRED to give the buyer any  refund.  But I  think  you should give him lat least $20 back.  You badly miscalulated the real cost of shipping that item.   Plus you added $10 to  your own   incorrect estimate of $40!    And this person is in the Military.  Smiley SadSmiley Surprised


The person has a military address. That doesn’t mean they are in the military. Can be a spouse or civilian employee. 


 

 

May not have raised the hand, and sworn/averred to an oath, but spouse is military toogrin


 Clearly what I said has been misunderstood. I wasn’t saying that the spouse isn’t in the military, my comment was in response to the implication that a military address =member of the armed services should get a discount. That is all. 


Yes, I certainly did, my apologies.  I read it in the first post you made, then when you reposted it, it just struck me wrong.  There was some talk about since it was a military address, that was a good reason on its own to refund the overpayment.  I see now that you were just saying there are other people that use military addresses other than active duty members.  Again, apologies!!


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 32 of 61
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Re: Buyer requested Refund on shipping


@fern*woodwrote:

I think everyone needs to go back and read what Jen wrote.   Just like I missed the title of the thread, people are misreading what she said, or worse yet, reading something into it that simply isn't there.


Thank you for your concern.  I did read what she posted and I responded the way I responded.  I did not miss the title, nor did I miss what she posted twice.  I merely did not take it the way she intended.  Misunderstanding happen, especially when we are chatting via written communication.  BTW, I did NOT read anything into what she posted.  I responded and addressed using the exact words she posted.

 

I'm confident that if we were having a face to face conversation that I would not have misunderstood what she was saying.  Further I have apologized to her for MY misunderstanding.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 33 of 61
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Re: Buyer requested Refund on shipping


@mam98031 wrote:

 BTW, I did NOT read anything into what she posted.  I responded and addressed using the exact words she posted.

 

I guess I missed where Jen wrote this or anything that resembled this:

 

"Besides, even if it was a spouse, you don't think they serve our country too????  Have you ever had your spouse in the military?  Have you ever experienced the extra work and worry a deployment causes those that love the person in the military?  Why do you feel they are less important than the person actually doing active duty for our country?"

Message 34 of 61
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Re: Buyer requested Refund on shipping


@fern*woodwrote:

@mam98031 wrote:

 BTW, I did NOT read anything into what she posted.  I responded and addressed using the exact words she posted.

 

I guess I missed where Jen wrote this or anything that resembled this:

 

"Besides, even if it was a spouse, you don't think they serve our country too????  Have you ever had your spouse in the military?  Have you ever experienced the extra work and worry a deployment causes those that love the person in the military?  Why do you feel they are less important than the person actually doing active duty for our country?"


I'm not sure if you are trying to start a conflict or what your goal is here.  What you posted above was part of my response to what she had stated.  If you are suggesting that a response is suppose to look exactly like what the original post looked like, what possible purpose could that serve.  If we could only repeat what someone else stated, then only one voice would ever be heard on any subject.

 

Now with all that said, I did apologize to her for misunderstanding what she had posted.  I'm sorry that  is apparently not sufficent for you.  There is nothing I can do about that.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 35 of 61
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Re: Buyer requested Refund on shipping

I'm curious as to why the shipping would be so much less.  Was the $50 shipping charge calculated as an international shipment when it should actually have been calculated as a domestic shipment since APO/FPO addresses are domestic addresses?

"It is an intelligent man that is aware of his own ignorance."
Message 36 of 61
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Re: Buyer requested Refund on shipping


@buyselljack2016wrote:

@missjen831wrote:

@garmentvarmint2004wrote:

NAMA..

 

No,  you are not REQUIRED to give the buyer any  refund.  But I  think  you should give him lat least $20 back.  You badly miscalulated the real cost of shipping that item.   Plus you added $10 to  your own   incorrect estimate of $40!    And this person is in the Military.  Smiley SadSmiley Surprised


The person has a military address. That doesn’t mean they are in the military. Can be a spouse or civilian employee. 


 

 

May not have raised the hand, and sworn/averred to an oath, but spouse is military toogrin


Absolutely right! My husband & I served this country for 23 yrs. 

If it’s a military address they are serving the country in some way. Active duty or not.

Patricia
eBay member for 25 years
Message 37 of 61
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Re: Buyer requested Refund on shipping


@missjen831wrote:

@garmentvarmint2004wrote:

NAMA..

 

No,  you are not REQUIRED to give the buyer any  refund.  But I  think  you should give him lat least $20 back.  You badly miscalulated the real cost of shipping that item.   Plus you added $10 to  your own   incorrect estimate of $40!    And this person is in the Military.  Smiley SadSmiley Surprised


The person has a military address. That doesn’t mean they are in the military. Can be a spouse or civilian employee. 


If the address is an APO/FPO it would mean that the addressee is stationed outside of the US and the mail is going to someone receiving their mail through the army or fleet mail systems.  There are many occasions where service personnel are accompanied to their overseas duty stations by their dependents.

 

The question still remains, was this a domestic shipment to an APO/FPO address or an international shipment to an address in a foreign country?

"It is an intelligent man that is aware of his own ignorance."
Message 38 of 61
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Re: Buyer requested Refund on shipping


@namauri90wrote:

I always ship Priority. However all Military Mail is basically Priority with extra steps and forms to fill out and a flat rate apparently.


What extra steps are you referring to, namauri90?  I believe some destinations do require customs forms, but I don't think there are any extra charges billed by USPS.  I do believe there are, or were, flat rate tyvec envelopes for use in shipping to military personnel, but I believe one has to use the specific envelope to get that rate.  However, I don't remember the rate being to much different than normal domestic PM rates.

 

 

"It is an intelligent man that is aware of his own ignorance."
Message 39 of 61
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Re: Buyer requested Refund on shipping

you charged $50? for shipping...and it was $17.50?   and you really need to ask us here?...

 

you don't think a refund would not be fair? the right customer service?... 

Message 40 of 61
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Re: Buyer requested Refund on shipping


@missjen831wrote:

@buyselljack2016wrote:

@jen_proudleowifewrote:

@garmentvarmint2004wrote:

NAMA..

 

No,  you are not REQUIRED to give the buyer any  refund.  But I  think  you should give him lat least $20 back.  You badly miscalulated the real cost of shipping that item.   Plus you added $10 to  your own   incorrect estimate of $40!    And this person is in the Military.  Smiley SadSmiley Surprised


The person has a military address. That doesn’t mean they are in the military. Can be a spouse or civilian employee. 


 

 

May not have raised the hand, and sworn/averred to an oath, but spouse is military toogrin


 Clearly what I said has been misunderstood. I wasn’t saying that the spouse isn’t in the military, my comment was in response to the implication that a military address =member of the armed services should get a discount. That is all. 


My apologies to Jen, and others for making my post. As I read it, the spouse or civilian emploree was separated from military in a sentence of it's own, and as I read it, to me it was 2 different groups. I am sorry for my posting as I misunderstood the post.

 

Jen, I an others appreciate the effort you put into these boards, and the good advice that you provide for posters.

Message 41 of 61
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Re: Buyer requested Refund on shipping


@missjen831wrote:

@garmentvarmint2004wrote:

NAMA..

 

No,  you are not REQUIRED to give the buyer any  refund.  But I  think  you should give him lat least $20 back.  You badly miscalulated the real cost of shipping that item.   Plus you added $10 to  your own   incorrect estimate of $40!    And this person is in the Military.  Smiley SadSmiley Surprised


The person has a military address. That doesn’t mean they are in the military. Can be a spouse or civilian employee. 


I see there are people apologizing for misunderstanding this statement.  I'm not sure I understand the reason for the apologies.  Whether or not the person to whom the shipment was addressed is the actual service member, their spouse, dependent or a civilian employee, the item was sent to a military address to someone authorized to receive their mail at that military address.  It isn't a question of whether there is a discount given for the military.  The fact is, the shipment went to a military address.  Was this military address one on a base here in the USA or one of a foreign duty assignment outside of the USA.  Regardless, they would both be domestic destinations.  Whether the recipient of the shipment is a member of the armed forces, a spouse or dependent living with them in base housing or a contractor living in quarters on base, what does it matter?

 

I remember writing the word FREE on letters I sent home from Nam, but I don't think incoming letters were free to those writing me.

 

 

"It is an intelligent man that is aware of his own ignorance."
Message 42 of 61
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Re: Buyer requested Refund on shipping


@7606denniswrote:

@missjen831wrote:

@garmentvarmint2004wrote:

NAMA..

 

No,  you are not REQUIRED to give the buyer any  refund.  But I  think  you should give him lat least $20 back.  You badly miscalulated the real cost of shipping that item.   Plus you added $10 to  your own   incorrect estimate of $40!    And this person is in the Military.  Smiley SadSmiley Surprised


The person has a military address. That doesn’t mean they are in the military. Can be a spouse or civilian employee. 


I see there are people apologizing for misunderstanding this statement.  I'm not sure I understand the reason for the apologies.  Whether or not the person to whom the shipment was addressed is the actual service member, their spouse, dependent or a civilian employee, the item was sent to a military address to someone authorized to receive their mail at that military address.  It isn't a question of whether there is a discount given for the military.  The fact is, the shipment went to a military address.  Was this military address one on a base here in the USA or one of a foreign duty assignment outside of the USA.  Regardless, they would both be domestic destinations.  Whether the recipient of the shipment is a member of the armed forces, a spouse or dependent living with them in base housing or a contractor living in quarters on base, what does it matter?

 

I remember writing the word FREE on letters I sent home from Nam, but I don't think incoming letters were free to those writing me.

 

 


If you read the entire thread it should be clear why it matters. That said, let’s end this debate, the thread has been derailed enough as it is so let’s all agree to drop it. 



One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
Message 43 of 61
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Re: Buyer requested Refund on shipping


@missjen831wrote:

@garmentvarmint2004wrote:

NAMA..

 

No,  you are not REQUIRED to give the buyer any  refund.  But I  think  you should give him lat least $20 back.  You badly miscalulated the real cost of shipping that item.   Plus you added $10 to  your own   incorrect estimate of $40!    And this person is in the Military.  Smiley SadSmiley Surprised


The person has a military address. That doesn’t mean they are in the military. Can be a spouse or civilian employee. 


So spouses an civilian personel on military bases who support the troops in unimaginable ways don't count for any?

Message 44 of 61
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Re: Buyer requested Refund on shipping


@flyerfandan999wrote:

You are not required to refund the difference.

 

Some have suggested that since the Buyer had a military address, the Buyer may be a servicemember or dependent, and if so, may "deserve" to be reimbursed.

 

If you are not sure of whether the person "deserves" to be reimbursed, just keep in mind that all servicemembers are paid.  The lowest basic pay (not including any allowances or any benefits) on the military pay scale is $19,165.20/yr.  The highest is $189,601.20/yr.


19,165 is POVERTY

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