Buyer refused package at delivery- said "Return to sender" What happens...who pays return fees?

[jimw1776]

Buyer bought item-I shipped it. On estimated delivery date, I tracked it, to make sure it got to buyer. USPS showed "Delivery attempted-no access to delivery location" I messaged buyer right away and told her of delivery attempt...advised her to ck the next day &/or go to Post Office, and to contact me. 2 days later, I see the pkg was refused and the PO was starting a "return to sender" . No word from buyer. This buyer has high ratings and "prompt Pyment" on her feedback page.

I did call eBay return dept...they said as long as pkg was sent and she refused delivery I do not have to refund her...is this true?

Also, I will not be billed for return postage.

What happens now? Will I be billed for return postage? 

[jimw1776]

Sorry...Thx for any info.

[darkeyedman]

If you sent the package first class or priority there will be no charge for its return if it was refused. It will take longer to get it back. If it was tracked, there will be tracking info showing it's return to you. You will have to refund her. Basically she saved you or herself the price of return postage by refusing the parcel. Now if you sent the package parcel post, you will probably have to pay return postage although I haven't used parcel post in years and things ( including the name of the service ) have probably changed.

[jimw1776]

Sent priority mail.
eBay said as long as she refused delivery, she broke her agreement/contract w eBay.
Thanks

[amricons]

What does that mean exactly ?

[vintagecraze50]

I think that it is policy that if they refuse delivery they have voided MBG. HOWEVER, if they paid with PP they can do a chargeback there.

[jimw1776]

I think that's it...refusing voids the MBG.
It'll work out w/ refunds. I just hope I don't have to pay return shipping.

[tenbiksewingembroideryitems]

IMO I would not do anything.  If the USPS wants money for the return postage, they won't delivery it to you unless you pay.  So if you get it back then too bad buyer.  

I would watch for negative feedback and then get eBay to remove it. 

If eBay told you to not refund them then don't. 

Take the high road unless you can't. 

[Anonymous]

Nope your Golden! Customer pays for everything. A refund will happen after you get package back, and check your merchandise to see its actually what you sent, and in good condition.

Other than that it will be as if sale never happened, Relist your item & try again.

Good luck 

[sextons-sweet-deals]

add the person to your bidder block list

[vintagecraze50]

People really should not be allowed to irresponsibly buy items, and then refuse them on delivery. They should receive some kind of strike on their account if they do that more than a few times. Bad for businesss.

[jimw1776]

I just got the pkg today. So far, there's nothing on my pp acct.
What refund are you referring to?
Buyer pd for item and shipping. Will pp automatically refund her?

[slocough]

I had the same thing happen a couple of years back. Ebay said that the buyer is not entitled to a refund. However, buyer opened a case with Paypal and that was refunded without question. I called Paypal and was told that tracking showed delivered back to me so the buyer never received the item eventhough it clearly stated refused. You will have no choice but to pay the buyer back, including shipping fee. As for the return shipping, you shouldn't be charged as it wasn't technically delivered.

[jimw1776]

So, do you think I should just refund her complete payment, through eBay, saying she asked for refund? The dress is returned in the same condition I sent to her. I've lost time on this...and the sale...but I got the dress back? Then I don't have to worry about her opening a case

[disneyshopper]

Since the dress is in the same condition as you sent it, and you can relist it, I suggest refunding in full.  File a Cancellation in the Resolution Center stating Buyer Requested.  You will receive a credit for the FVF and there would be no reason for the buyer to file a case.  Then I would add that user ID to your Blocked Buyers List.