Buyer purchased 2 heavy items which will need to ship seperately but ebay appears to combine them

[oaktoncardinal]

Buyer purchased 2 heavy items and they need to be shipped separately.   ebay appears to have combined them into 1 and only allows for me to print 1 shipping label.

How can I send this shipment in 2 boxes each with its own shipping label?

Can I create/purchase 2 labels on Pirate Ship and then add the tracking to each listing?

I do NOT offer combined shipping so I don't know why this happened

[stainlessenginecovers]

Yes (on the Pirate Ship thing but you can only add the tracking of 1 of the labels as it's now shown as 1 transaction); or you can buy 1 label for 1 box on ebay and 1 on PS and be done, no entering required.

Know that in your Account Settings you must have 'combined' in there (business settings etc.)