eBay

nobogifting · ‎12-20-2022

I am a new seller on eBay. Recently, I sold an item and shipped it using UPS. I did not purchase my label through eBay. The item was delivered, however, the buyer provided an incomplete address. There was a street address but not a unit number. As a result, I was charged an additional $5 fee by UPS for address correction.

I confirmed the order details and this was not my error. I messaged the buyer to let them know that the address they have on file with eBay is incomplete. I encouraged them to update their address to assure future sellers did not encounter similar challenges with shipping. I noticed this is a brand new buyer with an account opened just a few days before my sale. Is there a way to report this issue to eBay so that they can update the profile of the buyer?

stuff4divas · ‎12-20-2022

@nobogifting ebay won't update the buyer's 'profile' that is on the buyer to do so.

maybe consider purchase of labels thru ebay so u r protected

chevymontecarlo88 · ‎12-20-2022

maybe consider purchase of labels thru ebay so u r protected

Good advice from nobogifting

- Be careful of those who support Luigi.

ms.rodriguez* · ‎12-20-2022

There have been many posts here about sellers being charged extra fees by UPS after they printed their labels through Ebay. Who is to say that UPS won't charge that 5 dollar fee. They would charge Ebay since technically Ebay is the shipper and then of course, you know that Ebay is going to charge the seller.

buyselljack2016 · ‎12-20-2022

the results would be the same. protection ??????

glgenterprise · ‎12-20-2022

@stuff4divas wrote:
@nobogifting ebay won't update the buyer's 'profile' that is on the buyer to do so.

maybe consider purchase of labels thru ebay so u r protected

eBay does not do any sort of address verification when a buyer enters a shipping address. I had a buyer just last week neglect to include his house number - entered just the street name - label printed through eBay, and it printed no problem. It was only noticed when there was a delivery exception, which we were eventually able to clear up.

Sellers are only protected when tracking shows delivered. There is no protection just by printing via eBay. it actually can add problems, since eBay is the shipper of record and dealing with a lost or misdirected package or sometimes even an insurance claim can be very difficult when eBay is the owner of the shipping account.

I also get problems with buyers who enter more than the allowed number of characters on a single line when submitting their address. eBay does not even catch this, and sellers are left having to hopefully get address modifications from their buyer, and chancing a INR claim when they've altered the buyer entered shipping address.