Buyer does not give tracking number for return

[krisat813]

Hey guys I sold some jewelry and buyer wants a return I processed the return. Now the package is lost when he returned it. What should I do? My funds are on hold. Do I get my money? 

[no_zero369]

@krisat813 

Did the buyer open a 'case' through eBay for the return?

Reason I ask is that process gives the buyer a set length of time to ship the item - i.e. get an acceptance scan from the shipper.  If the buyer does NOT get the acceptance scan within the eBay provided time frame then the seller asks eBay to "step in" and seller does not have to refund.

But it would help if there were a few more facts listed.

How do you know the package is lost?  What "proof" do you have?  Is that just what buyer is telling you?  Speculation?  How can you know this if there is no tracking number?

But if your funds are on hold then it sounds like buyer might have filed a case?

Look we can speculate here as to what you could do, but with more details we can give better advice and help.  Just saying!

[krisat813]

He sent the package to the wrong address. I asked for a tracking number he gave a fake tracking number that does not even show up. Yes he open a case that the product is not described. 

[myangelandmyprincess]

Sounds like the buyer didn't use the label provided through the case?  If the buyer didn't use the eBay label they are responsible to provide a tracking number that shows delivered.  

[southern*sweet*tea]

WHO provided the label?

If the buyer used the label you provided, you are responsible for refunding when the package is returned. If the package gets lost, you are responsible for refunding even if the return never shows up.

If your buyer used his own label, the tracking has to show delivered back to you before he can be refunded. If the package never makes it back to you, you don't have to refund.