Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

2020 Holiday Carrier Shipping Deadlines Announcement

I suggest allowing an additional 2 weeks for all the dates listed on the Announcement today ...2-3 Day Priority mail is taking 7-10 days and that was before the Holiday rush (last 2 weeks) ... I doubt it will improve. Just my 2 cents, this is NOT a s...

As a seller, would I be liable to pay buyers import duties?

I shipped the product withing 2 days after the sale through UPS. 2 days later Buyer messaged me, he wants to return the shipment and ask for refund because their government may charge him import tax (His estimated value is 150 Euros). But shipment is...

Nice surprise - partial REFUND on shipping cost

Something positive today - got a whooping $1.24 refund on a shipping label because apparently I printed label for 1 lb while it was only 12 oz (it actually was 12 oz). Got an email from eBay, and I see it in PayPal as a credit, but it`s not available...

Item does not work only after 3 uses

I bought a monster truck for my son for £50. Its designed for outside all terrain use but we only used it once outdoors and couple of times indoors. Now the car stopped working. We emailed the seller but no response. Ebay got involved, but they only ...

Resolved! How does eBay's Buyer Protection works ?

Hi, I bought an item on ebay which is still in pre-order. The seller send me a proof of receipt, which I received this weekend. Now, even though I still didn't received the item I ordered (because it is not yet released), in my history, it is written...

Resolved! Baby clothes

I m very new in this market n I couldn’t figure out what will be best way. I am selling baby clothes n it’s under 80 g weight. Can I do shipment as a letter or what will be best n chipset way to do shipment in Australia. Thanks

shipping Padded envelopes

How do you ship a 10.5” x 16” padded envelope on eBay non-priority. I don’t see an option for this. Also, how to I ship a padded envelope that is 8.5” x 12”? Thanks

Resolved! Shipping address is Pitneys & bowes istead of mine

Bought an Item, The seller did not send package to my address,instead says at the end of the auction Ebay gave him as info ( MY name-1850 airport exchange Bld# 200 Erlanger KY, 41025) the Global shipping center, not mine in Canada.Now package has arr...

USPS Shows Item Delivered... Customer Says Didn't Get It?

HiWhat are the proper procedures when a customer claims not to have received an item but USPS portal shows it delivered?Who is responsible?What are the proper steps and by whom?Thnx

Disappearing packages

I am at my wits end. Is not my sellers fault and they should not have to keep refunding me. I live in the USA and my packages keep showing that they land in my country and then that's it. nothing else. I've been to USPS over and over even filed compl...

USPS Fragile Label Question

I've been using a USPS Special Handling FRAGILE Label # 875 (yellow with blue lettering), for over 6 months now with now issues. I just had a Buyer contact me and tell me I needed to Refund him $11.75 for "Special Handling Fees", for using this Label...

People marking item not as described when it is and I get penalized.

I am getting really frustrated. Customers keep marking the return reason as "item not as described." This has brought us down as a seller and majority of the time that isn't the case for the return. We sell keys and car parts and all over our listing...

Easy way to view Fedex adjustments?

I imagine I'm missing something obvious. Is there an easy way to see Fedex deviations between shipping label and actual? I used to be able to hover over the 'Fedex' in Shipping labels to see adjustments but it's no longer there, only the original lab...

How to handle a return with USPS insurance when a buyer claims damage

Hey all, I sold a rare and expensive Pokemon card and shipped it Priority with Insurance. The buyer is claiming the the card came to them with water damage and creases and would like to return it. Given the amount of reading I've done on this subject...

Item not tracking, angry customer

I have a customer who has been emailing me daily, usually at 4 am. She purchased a dog crate and paid twice the price of the item for shipping. I generated her label and took the item to the post office on schedule and somehow the post office did not...