Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Combine shipping after invoice

Hello,I bought 2 items on auctions. First one ended at thursday, second one today. Seller send me invoice after first shopping. I cannot send message with invoice. Why? How can I combine shipping?Best Regards

Resolved! Buyer demanding I file a claim

So I recently sold the buyer a package, then shipped it via Ebay shipping (First Class, no insurance). Buyer claims item was never received and that I should file a claim so that the post office will look for it. I had the buyer confirm that the addr...

Sent item independently, but eBay keeps sending messages, "SHIP NOW!"

I sold an item to a customer who received it, no problem, case closed. But on the day I sold it, my printer kept jamming and I decided to just walk the package to the post office four blocks away, mailed it there, kept the tracking info and so forth,...

Resolved! Item shipped money refunded.

Hi, I am completly new to ebay. I ordered and paid for my first item. I got e-mail saying that my item has been shipped. When I open my order status, there's message showing that money has been refunded, but also estimated delivery. When I opened my ...

Damaged in the mail

I shipped an album to a buyer VIA Media Mail (No Insurance). This was an unopened album from the 1980 that sold for $25. The post office damaged it in shipment (See Photos). In accordance with eBay, it is my responsibility to refund the buyer if an i...

Refund

Hello! I ordered a microSD card for $16 and it turned out to be defective. I opened a return request explaining the issue and got an email saying within the first couple hours saying the seller accepted my return request, and the email had the next s...

Resolved! Buyer wants to cancel return

Buyer wanted to return item. I had no return policy. Buyer sent return request , I accepted. Item was delivered dec 31. Return request accepted the 31st. ebay return detail reads “if the buyer does not send the item back by Jan 15 we may close this r...

Buyers Item-Still In Transit

I sent an item to a buyer USPS Priority/Insured on December 14 2020. Tracking states that it is still in transit. I understand there are problems with the post office now. Would this be considered a lost item? I have never had this happen to me so I ...

seller lied about product and condition

Williams Sonoma 11” Essential White Dinner Plates Wide Rim - 4 Total, NewOrder Number:20-06263-63259Item Id:154245044732Seller Id:diann-shapiReturn Id:5169969037

Resolved! need help

The seller claims that the item has been delivered. Usp confirmed that the item was not delivered and will be returned to the sender, But the seller does not want to admit it and misleads the eBay team, What can I do?

Shipping label

If im the one selling an item am i the one responsible to purchase the shipping label?

GSP shipping within the EC

I tried to buy some royal mugs from a British eBay shop ( in November when England was still part of the EC). Unfortunately the items were sent via the eBay GPS which caused some trouble because my default delivery address is a DHL Box. The ebay trac...

Buyer

I buy one tv but now the seller don’t reply bc the tv don’t show anything on the screen it’s black so I wanna know how I can report

Item Lost during shipping - buyer asks for refund - PayPal wants to charge me

This is ridiculous. I sold an item on Oct. 8th to an international buyer who dully paid via PayPal. I purchased the shipping label from eBay, packed the item and sent it via USPS. The item was picked up in my hometown in NJ and I was able to track it...

RETURN REQUEST by my buyer, buyer not responding to my message

Can you plesae help me because I am not sure how to handel this situtation.I sold new ski jacket with tags from national ski team and buyer received it and buyer has requested a return.His reason is that he is claiming that he thinks that it is not a...