I sold a cookie jar new in box. The buyer writes me on December 11th to report before he left feedback that the cookie jar wasn’t new as described. The buyer claimed that there was a blemish on the top of the jar lid, that the bottom was scratched where someone had tried to remove a label and the four feet on the bottom of the jar were worn. He stated that it was supposed to be a gift for his Dad and now didn’t know what to do. The buyer didn’t send me any pictures. I had purchased this cookie jar new three months previously, had never used it, and just left it in the box. I took it out of the box to take pictures for my listing and then packed it up. Although, I found his complaints hard to believe I know that sellers rarely win cases where the buyer claims something isn’t as described. I sent the buyer a message that he could return the cookie jar, and I could send him a prepaid shipping label. I also sent him another message with a link to another seller’s cookie jar that was exactly like mine, and advertised as new in box. The next day I sent him another message because I hadn’t heard back from him. 2 days later I get more messages from the buyer who is complaining that I hadn’t responded. Again I respond, but I pull his email address from Paypal and send him a message there too. I don’t hear from him again until Dec 23rd claiming that he is writing me for the 3rd time because I haven’t responded. His messages are always sent in multiples so I sent my messages again through eBay, to his direct email, and I pull his phone number from eBay. I left him a detailed phone message to contact me because I have responded each time but he hasn’t responded to any of my messages. I have made it clear that I would accept a return and send him a prepaid shipping label. I don’t understand why he isn’t responding to any of my messages and he threatens my feedback every time he writes me. If he doesn't respond to messages and leaves negative feedback can I get it removed?
