Buyer can't buy my item because it says I don't ship to their state.

[cynan101]

How to fix? I ship to all states and Global shipping

[soh.maryl]

To what state is the buyer having his item delivered? 

[cynan101]

Kansas. I am in Dallas Tx

[whattheactualfox]

What exactly are you selling? Sometimes the item may be restricted by the buyer's state or local law for legal reasons, and ebay restricts that item being sold there.

[cynan101]

https://www.ebay.com/itm/124805653572

[coolections]

The buyer is confused and must be having issues with their payment set up.

[friskya]

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@cynan101 wrote:

https://www.ebay.com/itm/124805653572

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Apparently you don't ship to Florida, either.

[evry1nositswindy]

Weird...wouldn't work for me either (Ohio).  OP, you need to look at how you have that listing set up.  Something might be wrong in the shipping section (weight, measure, etc).

[slippinjimmy]

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@cynan101 wrote:

How to fix? I ship to all states and Global shipping

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There is a problem with the way you have set up the Shipping Calculator.

It's probably some combination of the Service you selected, the weight and/or the dimensions.

[chapeau-noir]

@cynan101    Can you put the buyer's name on the Buyer exemption list  just as a work-around for now?  These glitches tend to clear but who knows when.

ETA:  Slippin's post just popped up - if the calculator is set up correctly may be the above work-around will help for now.

[kensgiftshop]

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@cynan101 wrote:

https://www.ebay.com/itm/124805653572

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You don't have the shipping set up right on that item.

[friskya]

I would suggest you double check your entries on the original listing and verify that they're correct. I just ran the entire list of 223 items that you have listed and every one of them, with the solitary exception of this one, has either free shipping or a shipping estimate. This one is the only one that says "shipping not specified".

[cynan101]

I looked again, and got up and did something else, and looked a 3rd time just now... and I had package details at 100 x 6 x 2 LOL. (10x6x2)

Thank you all for chiming in and taking time to help!!!

It is much appreciated!

[kensgiftshop]

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@cynan101 wrote:

I looked again, and got up and did something else, and looked a 3rd time just now... and I had package details at 100 x 6 x 2 LOL. (10x6x2)

Thank you all for chiming in and taking time to help!!!

It is much appreciated!

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That looks better.

[friskya]

Just based on a later response by OP, it would appear that this is the correct solution.