Sellers should take the time to actually read the money back guarantee. Buyers are told they will get their money back if the item isn't received or isn't as described. What this means is if the buyer claims it isn't as described they get their money back. What part of that is unclear?
Further, eBay specifically says if a buyer receives an item that doesn't match the description they need to submit a request to rurn the item and the seller should address the buyer's concern and offer a solution, such as accepting a return, or offering a replacement or a refund. It does not say if you don't agree have eBay decide. eBay has already decided.......eBay says in some cases they may automatically accept the return in the sellers behalf. If you continue reading the policy it says sometimes the buyer isn't required to return the item. They refund the buyer and seek reimbursement from the seller. This happens when the seller chooses not to accept a return request when they offered returns in the listing, or the return request was opened because the item wasn't as described. eBay also says they will refund if the sellerr doesn't provide a return label or funds for the buyer to return the item.
The bottom line is if a buyer requests to return an item they claim isn't as described they'll get their money back, and if the seller wants the item back they need to hurry and accept the return and provide a return label.
Sellers should understand eBay isn't doing to decide if the buyer received it not as described. How could they do that? Descriptions are subjective. What's awesome condition to me could be awful condition to someone else. A cream puff to me could be a pile of junk to you.
I'm sorry but sellers should read the policy and heed what the policy states.
