A buyer changed their mind AFTER their item shipped. They haven't even received it, and they already opened a SNAD claim, so the return was approved. If that isn't bad enough, now my funds are being held so I cannot ship other items that were sold. My PayPal account has a 0 balance since, of course, I have managed payments. I did a transfer from my bank account to fund my PayPal, but it's going to be 3-5 business days until the balance is available for shipping.
Question 1: How do I ship items when my balance is held? The amount of the return is far less than my current balance. Why am I unable to ship? I have been selling for years and have 100% positive feedback. I won't meet my turnaround times if they don't release my funds.
Question 2: I reported the buyer for abusing returns, as the item has not even been received. No word from eBay and it's been three days. I told them to look at the messages back and forth where the buyer was threatening me with physical violence. I was going to refund them even though I have a no returns policy; however, they opened a case before they even received the item. What are the odds I will win this case?
