Any suggestions on how to win or appeal a decision by eBay to rule in the Buyer's favor when the buyer is clearly lying and taking advantage of the Buyer Protection Program. Should I contact Pay Pal and appeal that way? I called eBay customer service and spoke to a woman who was clearly sitting somewhere in India and could care less about the unfairness of this program.
I sold a new linen blouse to a customer, I sent it first Class mail with tracking because that was the cheapest postage available so that I could sell a $28 dollar blouse.
The package made it to the local post office, eBay tracking updated to Out For Delivery on May 8th. The customer never contacted me until 18 days later on Friday night May 26 before the Memorial Weekend Holiday. eBay gives the Seller 4 days to resolve the issue, how convenient that the Post Office would be closed for three of those days. The buyer can see for herself that the package was out for Delivery, but she contacts me via email and says "This shirt is taking too long, I'd like to cancel my order." Highly suspicous, wouldn't you say. The Post office in her town uses "third party" postal carriers, so people who are not employed by the post office deliver the mail. This woman lives in a multi family building, with no curb service mail, no post office box at her front door, but instead receives her mail in a room with all the building's tenants locked mail boxes. What are the chances that she didn't receive her package? I'd say it is about zero. Well I called her post office, opened a postal investigation, and asked that the package be redelivered if they happened to have it. Of course they didn't it and would not update the package as delivered in the tracking.
Clearly this woman knew she was taking advantage. She even said she'd been through this before. Ebay only requires that the seller provide tracking, the post office doesn't even provide delivery confirmation any longer, and even with Priority Mail, the carrier can fail to scan it at the time of delivery and you have no proof. So the only option is to have added signature confirmation where the Post Office attempts to deliver three times, and then it goes back to the post office and then back to the seller. What buyer is willing to pay extra postage for that? How are sellers supposed to make sales if they charge extra postage or raise the prices to cover it, and buyers can just fail to sign for the package and you get it returned and have to pay for returned shipping.
Seriously, what exactly protects Sellers in eBay's Seller Protection from a buyer claiming they didn't recieve the package, except for Signature Reguired, it's a total lie on eBay's part.
What now?
