Receiving damaged item in return and eBay not removing negative feedback.

[myboxofchocolates]

I have been selling on Ebay for years - I spend weekends shopping and put monthly and daily efforts into keeping my Ebay account active.

How is it when I get a rotten person, who damages an item of mine, and returns this to me, I have to not only suffer with the complete loss of this item, but I also get negative feedback from them and Ebay will not stand by me and remove their  feedback remark.

I have added my comments below how they damaged my item and Ebay feels that is goods enough?

No it's not, I have hundreds of positive feedback stating how well all my items are packed and now I have this 1 negative with someone who states he's frustrated with his interactions with me, when I immediatley said,  just send it back !!  There was no damage to the package from mailing, as I asked tht first and he stated No.  Yet all my photos show No chip, yet after the women jabbed the tons of tape with her scissors, suddently there is a tiny chip on the top and this is MY Problem now ??!!!  

Why does Ebay NOT stand by their loyal, high rated Sellers and they clearly saw all our email exchanges, it's wrong and I need to rethink my place on Ebay, I am making them money too, let's face it.

So upset with the Disloyalty Ebay has to the peole who make their business Work !!!

[orangehound]

I'm sorry your bowl was chipped.  You are assuming that there is a zero chance that the bowl was chipped in shipping, and as a result you called the buyer a liar?

I don't mean to come across as harsh, simply pointing out some observations from a neutral position:

(a)  Even if rare, damage could have happened ... your assumption is false.

(b)  Telling a customer that they are lying is really bad ... REALLY BAD customer service. 

(c)  Stuff happens.  It is only a $10 item ... that doesn't seem like much to get upset over.

[phcd1]

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@myboxofchocolates wrote:
...Why does Ebay NOT stand by their loyal, high rated Sellers and they clearly saw all our email exchanges, it's wrong and I need to rethink my place on Ebay, I am making them money too, let's face it...

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Because they can. They don't view it as you are making them money.

[couldabeenworse]

Why does Ebay NOT stand by their loyal, high rated Sellers and they clearly saw all our email exchanges

Unless the buyer admitted that the item was received unbroken, I'm not sure what good the messages would do. 

We all understand how frustrating it is when we suspect the other party of pulling a fast one, but there really is no way to prove it. 

[myboxofchocolates]

Seriously??  Who are YOU to assume anything that you have NO knowledge of ?

This person clearly jabbed the mulitple layers of newspaper, ( I saw their video) bubble tape and packaging tape.  There was no damage to the outer package at all they told me, they wanted to accuse me of sending it chipped, when my photos were totally in perfect condition.

This was a Vintage Bowl and not something I would be replacing, plus he accused me of sending a chipped bowl and photographing a different bowl !!

This was purchased at an estate sale and I only had one.  Plus I have a very good reputation with Ebay and I'm not one to be selling damaged goods !

Who are you to try an imply I was mistaken ?? Really?  You need to adjust your opinions on what you have zero knowledge !  I work very hard on Ebay to shop weekly, list, package and send off items for people.  You totally out of line with your insults !

[myboxofchocolates]

I had photos prior to their receiving it posted and I saw their video of the girl unwrapping and jabbing at the layers of wrapping and I asked if the box was damagaed in any way and they so no.

[myboxofchocolates]

I agree, but how is it fair, I lose the Bowl, any monies I spent on it at an estate sale, all the time I spend listig items, taking photos, paying fees, buying packaging supplies, mailing it, etc. only to have a complete stranger damage it and even though I refund their money immediatlet because I could see they were unstable people, he posts that he was frustrated and give negative feedback?  That's a mean and hurtful person.  and yes, I think Ebay should view sellers as making them money, without items to sell, they would have no business at all.

[phcd1]

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@myboxofchocolates wrote:

I agree, but how is it fair... 

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It's not. You don't don't have to tell me, I know who pays eBay's bills. I have always posted that seller's are eBay's customers and that buyer's are the seller's customer. Anyone that doesn't believe that can show me the last BUYER'S invoice the got from eBay. Oh, they can't, only SELLERS get eBay invoices. Be definition, who ever pays the invoice is that persons customer.

With all that said, this is eBay's play ground and we have to play by their rules or find another playground. I myself have had a number of SNAD claims (all but one fraudulent BTW) that cost me money. Anyone that follows my threads knows I'm not a cheerleader for eBay.

BTW, eBay is going to remove your followup FB (maybe both FB's). 

I typically tell seller's NEVER leave followup FB, it almost always turns bloody.

You know that the BUYER can now leave a followup to YOUR followup, don't you?

What do you think that is going say when it happens?

I'm sorry this happened to you but there are bad people in the world and eBay is no different. Return for Refund and Block.

[pingpong517]

wow...must be your first....

You need to calm down... ok maybe she poked it through the "tons of tape".. well although it was packed well to be shipped and safe in the shipping trucks and machines...it still has to be opened and yes she may have(not that you can prove it). I once had a shirt in an envelope, buyer said it had a hole-- I ask if she opened with a sharp knife or sissors... she of course , how welse do you open it....she did put a hole in it, but how was I going to prove it..and accidents happen. I refunded her and she kep it as a token...

YOU need to understand , this will happen, accidents and in the shipping.... you made it worse,  and for what ..the cost ..you receive far more negative than positive... 

the cost..becomes an expence against profits for the year... and if you think about a return desk at a store: you know mostly they accept it and process it and make the customer happy...

  you can be mad, and say they lied, but you'll be refunding them....don't make these thing worse, and don't lose sleep over any of it... was it insured? 

p.s remember to pack for safety, but also keep in mind they have to be able to open it without too much effort and hopefully poking and jabbing tons of tape.....

[orangehound]

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@myboxofchocolates wrote:

Who are you to try an imply I was mistaken ?? Really?  You need to adjust your opinions on what you have zero knowledge !  I work very hard on Ebay to shop weekly, list, package and send off items for people.  You totally out of line with your insults !

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Again, I'm sorry this happened to you.  I agree with pingpong's suggestion ... calm down.  There is no need to interpret anything personally.  For example, I am not attempting to insult you, but just making comments on the information that you had posted.

Finally, I was not trying to escalate your frustration and anger.  Sorry also that I did this, and I apologize.   I hope your anger eases soon.

[myescape]

ecause ebay believes makes it a priority to retain buyers.If buyers do not shop here and reccomend it to others sellers will not sell anything and ebay will collect no fees which smart sellers collect from their buyers by covering seller costs in the price.

Ebay is judging a he said/she said dispute without access to item,packing and is not there at shipping or receiving.They err on the side of the buyer to retain them.You saw video of buyer jabbing package but not the damage actually happening so you do not know exactly what happened,neither does ebay.You agreed to allow ebay to decide these disputes by listing here and you do yourself no favors but not acting as unemotinal and business like as possible.Buyer does not know you,it is not a personal attack

[ccc12805]

Something similar happened to me with expensive boots. They somehow changed size during shipping and then I was stuck selling boots with a miss matched box.

Someone i guess decided the boots they had needed to be one size different.

Like you, I knew what I shipped and called this person out and it drove me crazy!

Ebay did nothing and I still received negative feedback.

Time to move on and dont let it bug you, Ebay is full of scammers!

[blackhillsdealer]

There is nothing you can do about it.  Ebay will always side with the buyer.  My suggestion would be to maybe look at other venues to sell your items.  If more sellers move away from ebay then more buyers will head over to other sites also. 

The sites with better seller fees are: etsy (if your items are older you can sell them as vintage), ebid.net, bonanza, and auction flea market.  All of these have much lower fees than ebay while amazon has higher fees so I don't suggest there either.  I myself am moving the vast majority of my items to other sites.  I will still be listing on ebay for my free 50 each month but I will be charging more while then advising folks that they can find the same items on the other sites at a much lower rate.  Ebay doesn't care about the smaller sellers and would prefer to only have the international sellers as that is who is really making them the money.