eBay

stuff4divas · ‎01-17-2018

Instead of opening a return request or contacting me thru eBay, a buyer returns a O/S hat (so listed) with a note saying it is too small and would like a refund. I have a 20% restocking fee. This buyer has been an eBay member for 10 yrs. and her feedback looks good.

Suggestions on what to do plz. Thank u.

fern*wood · ‎01-17-2018

I think they mean to send the buyer an email through ebay explaining the refund. That way if ebay questions the refund, they can see your message for an explanation. At least, that's the latest story ebay has given.

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chrysylys · ‎01-17-2018

Could be in a tough spot since some sellers have reported getting dinged for refunding when there is no open case.

If you send her a partial refund by mail and she opens a case later, you have no way to document the partial refund.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

myangelandmyprincess · ‎01-17-2018

Give a partial refund and send a message in eBay stating why you are giving a partial refund

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

missjen831 · ‎01-17-2018

Just issue a partial refund via the PayPal transaction and make sure you send a note via eBay because eBay is now awarding defects on partial refunds that are issued without an explanation.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

stuff4divas · ‎01-17-2018

@missjen831 wrote:
Just issue a partial refund via the PayPal transaction and make sure you send a note via eBay because eBay is now awarding defects on partial refunds that are issued without an explanation.

Thank U. How do I send eBay a note?

fern*wood · ‎01-17-2018

I think they mean to send the buyer an email through ebay explaining the refund. That way if ebay questions the refund, they can see your message for an explanation. At least, that's the latest story ebay has given.

chrysylys · ‎01-17-2018

@fern*wood wrote:
At least, that's the latest story ebay has given.

At one point, or another. Which may be subject to change at one point or another. With or without notice. Maybe.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

sam9876 · ‎01-17-2018

Don't do anything.

stuff4divas · ‎01-17-2018

@sam9876 wrote:
Don't do anything.

So you think I should keep the item AND the money paid for it?

stuff4divas · ‎01-17-2018

@missjen831 wrote:
Just issue a partial refund via the PayPal transaction and make sure you send a note via eBay because eBay is now awarding defects on partial refunds that are issued without an explanation.

When I issue the partial refund thru PP, does eBay recognize the refund and give me back the fees they charged?

buyselljack2016 · ‎01-17-2018

I got an item back like that once.

I contacted the buyer by eBay messages to let him know that I could not do a full refund as there was no error on my part. Buyer said OK.

Partial refund minus initial shipping, and fees was made.

There is no place (or so I have read on the boards) that a defect will show for doing this. It is apparently an "internal eBay notation/defect" that only shows to eBay.

EDIT: and as I think about it there have been many instances where I have given partial refunds for one reason or another.

missjen831 · ‎01-17-2018

@stuff4divas wrote:
@missjen831 wrote:
Just issue a partial refund via the PayPal transaction and make sure you send a note via eBay because eBay is now awarding defects on partial refunds that are issued without an explanation.
When I issue the partial refund thru PP, does eBay recognize the refund and give me back the fees they charged?

No they don’t. If you want a FVF the buyer needs to open a return so that your restocking fee will be applied & you’ll get the FVF credit. Otherwise the only other option is to cancel and refund in full but that could trigger a defect too!

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

lintbrush* · ‎01-17-2018

@stuff4divas wrote:
@missjen831 wrote:
Just issue a partial refund via the PayPal transaction and make sure you send a note via eBay because eBay is now awarding defects on partial refunds that are issued without an explanation.
When I issue the partial refund thru PP, does eBay recognize the refund and give me back the fees they charged?

Don't do a partial from PP for a blind return. You won't get your selling fees returned.

Just shoot a nice letter to your buyer and let her know that in order to process the refund, she needs to open a return request through eBay.

When she does that (and if she uses remorse as the reason), when you go to issue the refund, you'll have the option to withhold your 20% restocking fee. If she uses SNAD, you're paying her back in full but at least you won't have to pay return shipping. Apparently O/S isn't always true so the quandry for me would it in a way be SNAD? (Me? If shipped FC with no extras and it's a fairly expensive item, I simply would refund the entire amount. She did send it back on her dime)

monster-deals · ‎01-17-2018

@stuff4divas wrote:
@sam9876 wrote:
Don't do anything.
So you think I should keep the item AND the money paid for it?

If the buyer doesn't want to pay for it to be returned to them, absolutely.

missjen831 · ‎01-17-2018

@monster-deals wrote:
@stuff4divas wrote:
@sam9876 wrote:
Don't do anything.
So you think I should keep the item AND the money paid for it?
If the buyer doesn't want to pay for it to be returned to them, absolutely.

Why? The OP accepts returns and she’s honest person.....

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**