@chrysylys wrote:
Could be in a tough spot since some sellers have reported getting dinged for refunding when there is no open case.
If you send her a partial refund by mail and she opens a case later, you have no way to document the partial refund.
So, thinking about what u said, I made the dreadful call to ebay that actually was not dreadful at all. A cs came on the phone quickly and made a few different recommendations. I initially wanted to email the buyer and ask her just to open a return request, but was concerned she would not be honest about the reason to avoid the 20% re-stocking fee. But after speaking w the cs, I decided to em the B and asked her if she was the person who returned the item with a note saying it was too small? She answered me and said yes, apologizing for not opening the return request instead. I asked her to do so and pick- does not fit. She did just that! So refreshing to come across an honest and sweet person like that. She even left me positive feedback!
