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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

If NO Tracking #, Buyer Says Never Receive. You Must Refund Purchase Price.

For the Last 18 Years, Never Lost A Package with USPS. Delayed, but Never Lost. Just a Quick Note to Warn Sellers, Always have A Tracking # with the Order, It May Cost More to Ship, But Its Worth It. Buyer Just Has to Say 'They Never Recieved It' And...

USPS is upping my Ebay Late shipment rate percentage !!!

My seller account shows Tracking uploaded within handling time and validated by carrier 100% -- yet I've got an 11% late shipment rate! I always use USPS First Class, Priority Mail, or Media Mail shipping. Since I get the packages into the mail withi...

Priority International Tracking Question

Hello on 12 or this month order from seller on North Carolina seller send item via USPS priority first time have tracking start Whit HJ in USPS got 3 scan 3 différent day in transit Last update or tracking 17 october If someone got answer fred

Guaranteed Delivery

What do you think about the new guaranteed delivery program that's being rolled out soon? It certainly appears to me to be a thinly veiled attempt at disrupting the overwhelming price advantage that chinese sellers have over domestic ones, in a back-...

20 years in Ebay & the shipping times killed me

After 20 years of perfect feedback & the fastest shipping times ever made, Ebay has killed my reputation with this new shipping time policy.I ship 100's of Football cards every month. The Post office takes 2 days to get it out of California. The majo...

Got my first (shockingly) lying buyer trying to return an item different than what was shipped

Sold a PS4 game to a buyer with over 300 + feedback. Initially he refused to pay. I sent two invoices, then had to send a non-payment complaint.After that he paid. At that point it had been a week, and I was on a short trip in California that lasted ...

Buyer opened return for damage case but hasn't opened the box

I have a buyer who is claiming and item is damaged but won't even ope the box. They just want to send it back unopend. They say "they can tell the items are damaged. I have asked them to open and send photos, twice. They say it would just be easier t...

Resolved! When does eBay consider ownership of an item to have transferred from seller to buyer?

I have a large machine for sale and have it listed as Local Pickup Only. I was contacted by a buyer that lives out of state and wants to pay to have a freight company come pickup the machine. They would crate and ship it. My question is...when does l...

Does the USPS APV catch misuse of Media Mail?

Will the tracking indicate any action taken by the APV?A package containing a TV media device is coming by Media Mail. @berserkerplanet@lja440@muttlymob@partial*eclipseSince the label is no longer stamped "Postage Due" --does the APV notify the origi...

Question on ship date on label.

A new one for me. I know some branches can be sticky if you print a label with one ship date and drop it off the next, but today I printed 3 labels with Tuesday as the ship date. My regular carrier is off so I will be dropping them off myself. Should...

Partial Refund Offer Timeline

I believe I saw a pop-up note that says “ Buyer will have to respond my offer within .... days or the case will be closed” when I sent the partial refund offer at Return Request Case. Now I’m looking for Partial Refund Offer rule but I can’t find any...

didn´t get the item

hi guys, could you pls help me with this:I have ordered an item (wooden puzzle) which I didnt receive unfortunately i ordered it as a guest . Now I'm registreted but i can't even open a request because ebay's search engine can't find my item as it is...

What to do if delivery confirmation says "delivered in mail box" but my package is not there?

Was "deliver at/in mailbox" yestereday, but actually wasn't in there. Not there today either. Went to post office, they could not account for it. They said it was scanned into the tracking system before he actually got to my address. Mostly likely ga...

Delivery and refund problem

Dear Ebay.I would like to ask for their help in getting the products, unfortunately I have not got the products ordered in the last months or hardly, or at all! And some of the sellers do not respond to the letters I write, open refund issues are ign...

Resolved! Need Advice on How to Package a Large Tent For Shipping

I have a large tent for which I need to figure out a way to package for shipping by either UPS or FEDEX ground. It will be shipped entirely within the USA. It will be shipped stowed in its regular canvas bag which when the tent is stowed, is a canvas...