Buyer Address Issue

[bearded_deals_and_steals]

I have a buyer that just messaged me, 6 days after the "Delivered" date, and claims that the item I shipped to her was shipped to the wrong address and was delivered to a vacant commercial building close to her. She states "I wasn’t paying attention and eBay autocorrected/changed my address.". She is now requesting a refund for the item or at the very least the shipping cost. I shipped to the address provided at the time of the purchase. I am going to recommend her to reach out to Ebay and see if they can assist being she claims their system changed her address. I feel I did my part and shipped to the address provided to me.

Question is, Does it appear that I am in any way on the hook for anything here? 

[wastingtime101]

She can file a non-receipt claim. If she does that, open the claim and click the update tracking option - it will be prefilled and then you click the confirm button.

In a few days when you're presented with an option to ask eBay to step in - click on that and in the comments box enter something like, "Item shipped to address on order details and delivered by [carrier] on [date] tracking [#]. Then submit.

As long as you respond within the claim to confirm tracking and as long as you shipped to the address on the order, you should have seller protections.